Account Operations Consultant

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.  

The Role
As an Account Operations Consultant, your primary responsibility will be to investigate and resolve customer account related queries. Drawing upon your expertise and your keen problem-solving skills, you will play a crucial role in ensuring the smooth investigation and resolution of customer queries.

Responsibilities

· Be the 2nd level point of escalation resolving the most challenging customer issues;

· Perform internal tasks related to customer account status, transactions and changes;

· Identify, research, and resolve customer issues using our CRM systems and tools;

· Ensure that incidents are resolved in a timely manner to meet defined service level targets;

· Be responsible for increasing customer satisfaction;

· Provide accurate and valid information by using a range of tools (e.g. database, spreadsheets, etc.);

· Follow communication procedures, guidelines, and policies.

Το be considered you should have:

· Experience of working within the banking/financial services sector (issuing, acquiring, bank transfers);

· Experience within Customer Service/Technical Support;

· Good listener with a customer centric approach;

· Working competency of using CRM software, digital packages, and any other tools;

· Goal/Target orientated mentality;

· Excellent use of Greek & English both in verbal & written form;

· Tendency to go the "extra mile" to achieve your targets.

💸 Competitive compensation package;

🏆 Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.