Account Manager/Sales Admin - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Account Manager/Sales Admin - RemoteJob Description

The Account Manager is responsible for supporting their assigned clients in communications, client-facing initiatives, and operational processes. This position must establish and maintain relationships with designated client counterparts as well as develop internal relationships to support client objectives. 

Responsibilities

• Work directly with assigned clients to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future
• Collaborate with account director and other team members on all client-facing initiatives; provide input into, and client management support for projects such as implementations, monitoring performance standards, and posting communications, documentation and reporting, as required  
• Participating in regular meetings with assigned Clients to build relationships and assist with any necessary follow up with stakeholders or clients 
• Support assigned Client retention through proactive and thorough issue resolution, ensuring an understanding of client's challenges, priorities, and helping Prime and Client to identify and implement changes that result in mutual value in the relationship
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
• Support Sales processes to track timelines and deliverables from RFP to implementation
• Other duties as assigned

Minimum Qualifications

• Bachelor’s Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 2 years of Client Service/Account Management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
• Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
• Ability to work effectively in a matrixed team environment

Preferred Qualifications

• Healthcare or PBM industry experience

Minimum Physical Job Requirements

• Ability to travel up to 20% of the time
• Ability to work outside standard business hours when needed, which may include nights and weekends as needed
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to Manager or Director in the Client Engagement department

Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.