Account Manager

Account Manager

North Hospitality - Remote (New York City, NY)

The Account Manager is responsible for managing all aspects of premier client portfolios and business relationships. Responsible for building and maintaining strong relationships with North Hospitality customers. 

This role proactively engages existing customers to help optimize their operations and use of technology while driving the adoption of features and integrations available.

What you'll do:

• Build positive long-term relationships to maintain current clientele and increase sales opportunities.
• Acts as a product expert to ensure that product and services consistently meet clients' needs.
• Place outbound calls to merchants offer proactive support and product/feature adoption.
• Visit client locations to ensure client satisfaction and promote ongoing contract renewal.
• Develop add-on business and new product adoption with existing accounts.
• Lead special projects to improve the client lifecycle which will improve client experience.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Interface with other departments (Channel, Support, Product, & Marketing) to resolve customer issues and ensure customer needs are being met.
• Respond/acknowledge correspondence within 24 hours either verbally or by email.
• Log calls and emails appropriately.
• Document inquiry outcomes, solutions for accurate tracking, and analysis to be used in the future or by other departments as needed.

What we need from you:

• High school diploma or GED.
• Bachelor’s Degree or equivalent work experience.
• Minimum (3) years' account management and customer service experience in similar industries.
• Successful history building relationships and demonstrated customer satisfaction.
• Excellent communications skills with the ability to speak to current clients, partners, and prospects.
• High energy, detail oriented person, with a go-getter, positive attitude; comfortable working autonomously and within groups.
• Strong customer service orientation and ability to respond to all communications effectively and in a timely manner.
• Pays strong attention to detail, is extremely organized, and has strong follow-up' skills.
• Self-starter, takes initiative and adapts to changing demands.
• Excellent ability to multitask and manage multiple projects at one time.
• A strong technical proficiency and a desire to understand all of the software products under the NAB Technology umbrella.
• Understanding all the clients' different styles of service and business goals.
• Adaptable to the ever changing hospitality tech market.
• Able to visit client locations in the NYC area and beyond, including possible out of state travel.

How to stand out (Preferred):

• Work experience related to sales.

Travel Requirements:  30%

Salary Range: $50,000-$102,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US based company and no sponsorship is available for this position at this time.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com