We are looking for an energetic Account Manager to join our team here in Chicago! This role will play a critical part in driving maximum value within our non- acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients.
The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stakeholders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.
What You Will Do
- Sell complex solutions to multiple stakeholders within our non acute market
- Serve as the lead point of contact for an already established book of business
- Build and maintain strong long lasting client relationships by acting as a trusted advisor
- Consultative selling on both on the phone, and face-to-face sales with complex buyers that have multiple decision makers
- Demonstrate issue resolution skills
- Take lead on contract negotiations and close agreements to maximize profits
- Owning the vision / translating our company’s mission effectively
- Collaborating across multiple departments to provide right-fit customer solutions
Our Ideal Candidate
- Effective time-management and lead-management skills | self-driven, disciplined record-keeping
- Works well within a team environment, collaborative and with a competitive spirit
- Effective skills in using modern technology. Experience in Salesforce is preferred
- Previous experience selling to medical professionals and hospitals is a plus
- 1+ years previous sales and customer service experience
- The ability to thrive in both a team environment and as a sole contributor
- Can demonstrate active listening skills and critically consult your client based upon multiple criteria
- Able to adjust to changing conditions on multiple fronts both internal and external.
- Work hard/Play hard mentality
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Top Skills
What We Do
MAKING HEALTHCARE SAFER
The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world.
Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
