Account Manager

Posted 21 Days Ago
Be an Early Applicant
Waltham, MA
Hybrid
Mid level
Agency • Digital Media • Enterprise Web • Marketing Tech • Professional Services • Sales • Design
Enterprise sales & marketing solutions powered by technology and expertise you can’t find in-house.
The Role
As an Account Manager, you will manage client relationships, drive satisfaction, oversee digital marketing projects, and identify growth opportunities.
Summary Generated by Built In

About demandDrive: demandDrive is an industry-leading integrated sales and marketing agency. We provide B2B clients with a comprehensive suite of solutions, from top-of-funnel marketing to sales execution. While most companies execute sales and marketing functions in isolation, demandDrive combines industry-leading services in both areas, driving greater productivity and increasing our clients' revenue growth.
Position Overview - Account Manager: As an Account Manager, you will be the primary point of contact for our clients, responsible for nurturing relationships, driving client satisfaction, and ensuring the successful delivery of digital projects. You will help identify growth opportunities, upsell services, and align client goals with agency offerings. This is a client-facing role that requires excellent communication, strategic thinking, and the ability to manage multiple accounts simultaneously. 
Job Duties and Responsibilities:

  • Act as the primary liaison between clients and internal departments (strategy, creative, paid media, SEO, web development, etc.)
  • Understand client goals and translate them into actionable marketing and web project plans.
  • Manage client relationships for both monthly retainer and project-based accounts, ensuring timely delivery of digital marketing initiatives and consistent client satisfaction.
  • Manage the execution of digital marketing campaigns (e.g., social media, PPC, email marketing, SEO, and content marketing).
  • Oversee the planning, timeline, and delivery of website projects(from redesigns and landing pages to full site builds).
  • Coordinate with developers, designers, and UX/UI specialists to ensure web projects align with client objectives.
  • Oversee project workflows using Wrike (project management tool), managing timelines, team resourcing, and budgets to ensure on-time, on-budget delivery across multiple client accounts.
  • Maintain accurate records of account initiatives, project status, and client communications.
  • Resolve client issues quickly and effectively, maintaining a high level of client satisfaction.
  • Identify upsell and growth opportunities within existing accounts.
  • Effectively prioritize tasks across a dynamic workload, managing own queue to meet deadlines, and support shifting client and team needs.


Job Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • 2-4 years of account management experience in a digital marketing or web agency.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage multiple projects, deadlines, and cross-functional teams.
  • Strong understanding of digital marketing channels and website project lifecycles.
  • Experience working with marketing, web development, or design teams on client-facing projects.
  • Highly organized with attention to detail and problem-solving abilities.
  • Comfortable interpreting data and web performance metrics to guide strategy.
  • Must bring positive energy to the agency day in and day out
  • Must have a genuine passion for achieving client goals and exceeding client expectations.

Benefits:

  • Health coverage + other H&W benefits, vision care, dental coverage, 401K.
  • Full tech stack, tools, and other resources provided by demandDrive.
  • Positive team culture + environment.
  • Team events.
  • Flexible PTO.
  • Hybrid/ Remote work model.

Top Skills

Content Marketing
Email Marketing
Ppc
Seo
Social Media
Wrike
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Waltham, MA
400 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

demandDrive is an industry-leading integrated sales and marketing agency.

We provide clients with enterprise-quality sales & marketing solutions to help them optimize their processes and increase revenue growth.

We are defined through our dedication to developing holistic sales & marketing strategies that fit within our clients’ existing framework in a way that optimizes for organizational growth.

Our capabilities go beyond simple plug-and-play sales & marketing services (though we can do that too!), as we work with every individual client to find a solution unique to their needs.

We utilize an integrated approach to identify needs across every clients’ revenue generating departments that combines the flexibility of outsourcing with the expertise and continued development of a close-knit internal team.

We have collected top honors such as being named to the Inc. 5000 list of fastest growing private companies in the US 7 years in a row.

Head over to our website to discover our suite of solutions & services to see how we can help you reach your growth goals!

Why Work With Us

Our culture is what allows us to provide the service we do for our clients in the B2B technology space. Our focus on employee-led growth has not only opened up tremendous opportunities for our reps, but they have in turn done the same for our clients.

As our co-founders say: “Take care of your employees, and they'll take care of the business."

Gallery

Gallery

Similar Jobs

SharkNinja Logo SharkNinja

eCommerce Key Account Manager - Amazon

Beauty • Robotics • Design • Appliances • Manufacturing
Easy Apply
Needham, MA, USA
3600 Employees

CarGurus Logo CarGurus

Account Manager, Level 2

Consumer Web • eCommerce • Software
Hybrid
Boston, MA, USA
1121 Employees

Chewy Logo Chewy

Senior Corporate Account Manager

eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Hybrid
Boston, MA, USA
20000 Employees

CarGurus Logo CarGurus

Field Account Manager

Consumer Web • eCommerce • Software
Hybrid
Boston, MA, USA
1121 Employees

Similar Companies Hiring

bet365 Thumbnail
Software • Gaming • Esports • Digital Media • Automation
Denver, Colorado
9000 Employees
Quantum Rise Thumbnail
Software • Professional Services • Natural Language Processing • Machine Learning • Consulting • Automation • Artificial Intelligence
Chicago, Illinois
17 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account