Account Manager

About Us:

Lumencor, Inc. manufactures high-performance solid state lighting subsystems—commonly known as "light engines"—for bioanalytical instruments, medical devices, and life science research tools. Our innovative products are sold worldwide to OEMs, distributors, laboratories, and individual researchers. With 70+ employees and growing, Lumencor offers a dynamic, collaborative environment where your work, ideas, and contributions truly matter.

Position Overview:

The Account Manager is a highly visible, customer-facing role that plays a key part in managing Lumencor’s OEM partnerships. This individual works directly with OEM clients to maintain forecasts, process orders, and provide updates on shipments. Day-to-day responsibilities include receiving and processing incoming orders for products, services, repairs, and installations. Communication with customers takes place via email, phone, and videoconference. The Account Manager works closely with the Sales team to manage key accounts, hold regular customer meetings, review purchase orders for accuracy, and follow up on order progress using Lumencor’s internal manufacturing database (FileMaker). They also respond to customer inquiries, clarify order information, and provide updates on pricing, shipping dates, delays, and any other order-related details.This role is central to ensuring orders move smoothly from intake through delivery, while maintaining strong, collaborative relationships both internally and with external partners.

Responsibilities:

• Provide critical, proactive support to Lumencor key accounts by maintaining accurate forecasts, providing quotes, receiving and processing purchase orders, and quickly uncovering any emerging concerns.

• Review and verify customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter information into the database.

• Enter and process new purchase orders in a timely manner.

• Inform customers via email, telephone, or videoconference of order information, such as unit prices, shipping dates, and any anticipated delays.

• Receive and respond to customer inquiries and complaints.

• Verify customer and order information for accuracy.

• Direct appropriate Lumencor contacts or departments of units to prepare and ship to designated locations.

• Check inventory records to determine availability of requested goods.

• Analyze orders for completeness according to departmental procedures (contract review) and forward incomplete orders for further review.

• Problem-solve with Sales, Manufacturing, and Shipping teams to resolve any processing issues and ensure timely and accurate shipment of orders.

• Manage past due collections process per established departmental procedure.

• Manage AP notices & penalties for open invoices.

  • Includes working with account sales managers to determine strategy for handling delinquent accounts.

  • Includes distributing & managing late payment penalty invoices.

• Distribute reports to internal & external customers on a weekly & monthly basis (Revenue reports, monthly deliverable reports, pending PO’s, and miscellaneous reports from the FileMaker database as requested).

• Meet with OEM customers on a regular basis to discuss delivery schedules and manage customer requests & feedback.

• Write & maintain SOP’s for Customer Care.

• Conduct routine account audits for required documents and coordinate with Account Owner to correct and fulfill where necessary.

• Partner with the IT department to implement improvements to Lumencor’s internal manufacturing database.

• Partner with Sales Operations to maintain quoting and pricing accuracy in Salesforce.

• Partner with Manufacturing to forecast demand on a 16-week rolling basis, and schedule product to be built.

  • Review build capacity on a regular basis and add/remove light engines in each week accordingly.

Requirements:

• A 4-year Bachelor's degree or 2-year Associate's degree from an accredited institution, and/or relevant work experience—preferably in the technology, medical, scientific, or healthcare industries

• 2–3 years of experience in one or more of the following areas is strongly preferred:

  • Sales administration

  • Accounting

  • Customer care

  • Inside sales

  • Account management

• Proven track record of detail-oriented work and strong computer proficiency

• Excellent oral and written communication skills

• Familiarity with the Mac environment, Microsoft Excel, and Salesforce (or similar CRM/ERP systems) is highly desirable

Culture & Benefits:

At Lumencor, our standards are high. Our team continually pushes to deliver the best lighting solutions the industry has ever seen. We do this by relying on the talent and ingenuity of our staff. We look for people who can think critically and creatively; people who can dream big and act responsibly as they push past boundaries in an ethical and collaborative manner. Lumencor found its beginnings in challenging the status quo by recognizing and executing on the very best of what is possible; this fundamental quality permeates through the culture of the company to this day.

If this describes the type of team you would like to be a part of, we want to speak with you!

Lumencor believes in a healthy work environment for all employees, and fosters teamwork and respect for others while adhering to ethical work practices. We offer a full package of employees health, dental and vision insurance as well as many other perks. Our working culture rewards effort and success while embracing imagination and diversity. We are an Equal Opportunity Employer.