We're looking for an Account Manager to join our Automation Team at Adverity, driving retention and operational growth across a global customer base. Are you organised, resourceful, and thrive in a fast-paced SaaS environment? Do you excel at managing a high-volume portfolio and keeping things running smoothly? If so, this role is for you!
This is a full-time hybrid position, with the possibility of working 100% remotely from one of our selected locations. If you're based in London, Katowice, or Sofia, you can also come to our office.
Some of the things you'll work on:
- Manage a diverse portfolio of ~120 SMB customers, ensuring smooth operations, retention, and account growth.
- Monitor Gainsight to track risks and upsell opportunities, using data-driven decision-making and proactive check-ins.
- Communicate primarily via email and Zoom, enabling customer self-sufficiency through automation and 1:Many strategies.
- Collaborate with internal teams to resolve escalations, optimise account performance, and drive workflow automation.
- Continuously refine processes to improve efficiency and scale account management operations.
We're excited if you have:
- 4+ years of experience in a B2B SaaS environment managing a high-volume account portfolio.
- Experience in Martech/Adtech is a strong plus. Knowledge of marketing data integration and performance analytics will make your application stand out!
- A global mindset, thriving in an international environment and comfortable working across multiple time zones (focusing on US and Europe).
- A resourceful and independent approach, while also being a team player who asks for help when needed.
- Strong organisational skills, with the ability to prioritise, problem-solve, and drive results in a fast-paced environment.
Why you'll love it here:
- Flexible working hours and home-office
- Modern and stylish office in the heart London
- Regular team events (also remote)
- Sustainable merch for all employees
- Adverity Social Responsibility Day
Are you ready to apply?
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
Top Skills
What We Do
What is Adverity?
Adverity is the data and analytics platform enabling marketing and eCommerce
teams to make better decisions and improve performance.
What is our mission?
Our mission is to empower marketing & eCommerce business users to effortlessly leverage all data and turn it into powerful insights, decisions, and actions.
What does Adverity do?
Adverity lets businesses easily connect all their data into a single source of truth, quickly visualize marketing performance in real-time, and reveal insights to make better decisions faster.
Why does it do this?
Marketing is fast becoming a data-driven industry and those companies that have learned to unlock the true power of their data to improve performance are those most likely to succeed.
Who is it for?
For marketers: Adverity enables marketers to easily visualize all their data in a single source of truth, measure marketing performance, and optimize campaigns based on accurate real-time information.
For data analysts: Adverity automates data integration and harmonization from any data source, eliminating time wasted on manual data wrangling and ensuring an accurate single source of truth, so teams can make data-driven decisions.
For CMOs: Adverity enables CMOS to accurately measure the ROI of all programs and demonstrate value to the business by providing a single source of truth across 600+ data sources, with visualization of marketing performance in real-time. With Adverity, CMOS can trust their dashboards based on having a complete and accurate set of data right from the source.
Who do we work with?
Adverity partners with some of the world’s leading brands and agencies including Ikea, Vodafone, Nestle, Unilever, Publicis, and Dentsu. We work with midsize to enterprise companies from a variety of industries including eCommerce, Technology, CPG & Retail, Telecom, and Media & Entertainment
