Account Manager

Company Description

Sigma Software, founded in 2002, is a multinational IT consulting and software product company with over 20 years of experience. We specialize in delivering top-quality software development, graphic design, testing, and support services across various industries, including automotive, telecommunications, aviation, advertising, gaming, banking, real estate, and healthcare. Our global presence includes development offices in Sweden, the USA, Canada, Ukraine, Latin America, Poland, Portugal, Hungary, Bulgaria, and the Czech Republic. With a team of over 2,000 professionals, we are committed to providing best-in-class solutions to our clients worldwide. 

You'll be working on dynamic projects that require strong leadership and collaboration to ensure seamless delivery and high-performing teams. You'll be at the heart of Customer relationships, fostering long-term partnerships while driving team motivation, performance, and growth. Your role will involve coordinating with key stakeholders, optimizing processes, and identifying opportunities to enhance value for clients. If you're passionate about people management, process improvement, and making a meaningful impact, this is the perfect opportunity for you! 

We are seeking an Account Manager to join our team! The ideal candidate possesses solid communication and organizational skills, is a people-oriented professional, and is passionate about building strong teams that deliver great results to Customers. In this role, you will work closely with the Head of Operation, Project Managers and Resource Managers and play an advisory role in people management activities, recruitment coordination process, and more. 

Does this sound like an exciting opportunity? Keep reading, and let’s discuss your future role! 

Job Description

• Collaborate with the Head of Operation, Project Managers, and Resource Managers to ensure seamless project delivery and optimal team performance 
• Facilitate communication and collaboration between team members, stakeholders, and vendors 
• Coordinate meetings and workshops, prepare presentations, and document key decisions and actions 
• Build, maintain, and nurture long-term trust-based relationships with Customers 
• Identify clients' complementary and supplementary needs, providing valuable propositions and solutions 
• Oversee team motivation and engagement, conducting face-to-face meetings and coaching team members on people-related matters 
• Support performance reviews, career roadmaps, and team development initiatives 
• Define, monitor, and improve key performance indicators (KPIs), identifying deviations and implementing corrective measures 
• Participate in process improvement activities and contribute to the development of project management best practices 
• Track financial metrics and enhance results through effective project management and strategic alignment with upper management 

Qualifications

• Proven experience in outsourcing companies 
• Advanced English (at least C1 level) for communication 
• Prior experience as an Account Manager, Project Coordinator, or Recruitment Team Lead within an outsourcing environment 
• A strong foundation in HR management or recruitment processes is highly valued 

WOLD BE A PLUS 

• US business or travel visa 

Additional Information

PERSONAL PROFILE

• Capable of articulating ideas clearly, actively listening, and fostering trustful relationships with clients and stakeholders 
• Skilled in managing client relationships, interpreting underlying concerns, and providing strategic solutions tailored to their needs 
• Able to convey confidence, build rapport, and deliver compelling presentations that inspire trust 
• Proactive, responsible, and capable of handling multiple tasks with minimal supervision 
• Comfortable working autonomously while effectively adapting to changing priorities and challenges 
• Thrives in dynamic environments, demonstrating flexibility, patience, and problem-solving skills under pressure