Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

The role is responsible for developing and establish relationships with the suppliers in an assigned portfolio of hotels. Being able to negotiate the best possible conditions, ensuring the suppliers have a clear understanding of our value proposition and marketing tools to maximize their performance and competitiveness both in B2B and B2C.

Responsibilities:

• Responsible to sign the most competitive rates for Hotelbeds clients in B2B and B2C environment.
• Monitoring the Performance of each hotel working closely with the YM to ensure competitiveness and availability is not an issue.
• Manage Renewals and ensure the portfolio is up to level and size both in Quality and Quantity.
• Ensure the supplier has a clear understating of Hotelbeds and its possibilities (Marketing packages, Markets and clients' promotions, tools and new processes …) that it allows to optimize the income of each hotel.

Skills:

• Partner Centric
• Commercially Driven
• Advanced negotiation skills
• Fast Learner
• Data and Tech Savvy
• Innovative / Creative
• Strategic Thinker
• Adaptable / Manage Uncertainty and Change
• Strong Communication Skills
• Strong commercial acumen and consultative approach
• Autonomous and self-driven but also able to work as part of a team, contributing to the common goals

Experience:

• Previous experience in commercial roles with direct contact with clients
• Previous experience in contracting and negotiation with customers
• Excellent in English spoken and written
• Account planning
• Account Growth Plans

Qualifications:

• Excellent communication skills, in the local Language and English
• Excellent interpersonal skills and strong cultural versatility and empathy
• Passionate about customer satisfaction, with a personal commitment to organizational excellence
• High values and high standards of personal integrity
• Previous experience in Commercial roles with direct contact with client

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.