Account Manager

The Account Manager identifies and solves moderately complex procedural issues. Problems are likely to involve some investigation and data gathering. Sets priorities to reach goals and makes decisions on quality and accuracy. Accurate, timely and responsive services in specialized skill in order to ensure proper completion. Work is standardized, but employee is expected to choose action within defined standards or accepted practices. Provides prompt, reliable, and responsive service to all customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following. Other duties may be assigned

• Facilitate bid process by qualifying RFP’s, writing proposals, and developing effective pricing for clients. Define project[1]level feasibility for client bids using proprietary tools. Keep the company’s CRM tool updated with delivered bids.
• Work with Account Directors and Sales Directors to develop, expand and leverage the client relationship with focus on developing incremental revenue through closing sales, effective up-selling and managing client expectations during delivery phase.
• Assist Client Services Team during project delivery with additional information and partner sourcing, if required.
• Assist in presentations, and other sales related activities, required by the Sales Director and Account Directors.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND EXPERIENCE

• University degree preferred
• 1+ year of relevant experience (Inbound sales/call center)

SPECIALIZED SKILLS

• Excellent English and Bulgarian language skills (both verbal and written)
• Good knowledge of Microsoft Office Word, Excel, and PowerPoint
• Strong customer focus (previous experience in customer service)

Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data. 

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