We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
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Enjoy a weekly pay run – TGI Thursday’s
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Get recognized through our ‘Value Awards’
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Celebrate at our half yearly team events
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Grow your career - yes, we love to promote internally
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Do meaningful work and collaborate with the best
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Employee referral bonus
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Work flexibly with our hybrid working environment
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900 promotions given each year
A Glimpse into Your New Role
As an Account Manager, you are responsible for managing client relationships, within your designated portfolio, to ensure exceptional service delivery, achieving business targets, and identifying growth opportunities through upselling and cross-selling. This role focuses on fostering trusted partnerships with clients while aligning internal resources to deliver consistent value. You will report to the Head of Account Management APAC.
Client Relationship Management
- Build and maintain trusted relationships with key stakeholders, including C-suite executives.
- Conduct regular meetings to review performance, address concerns, and identify growth opportunities.
- Act as a trusted advisor to clients, enhancing their engagement and satisfaction.
- Work closely with internal stakeholders, including HR, IT, marketing, and finance, to align solutions with client objectives.
- Support continuous improvement initiatives to enhance client outcomes.
Performance and Compliance Management
- Ensure compliance with SLAs, performance targets, and contractual obligations.
- Implement commercial governance frameworks to meet audit standards and maintain service quality.
- Provide accurate and timely reporting on client performance, renewals, and strategic initiatives
Revenue Growth and Sales
- Meet and exceed revenue, profitability, and client satisfaction targets.
- Identify and execute upselling and cross-selling opportunities to maximise client value.
- Develop business cases and proposals to secure additional engagements.
- Lead and participate in RFI, RFP, and RFQ responses when required
Your Measures of Success
Key Performance Indicators
- Client Satisfaction (NPS): Deliver exceptional client experiences.
- Client Revenue Growth: Achieve consistent financial performance.
- Client Gross Profit: Ensure profitability of the portfolio.
- Contract Renewals: Secure timely contract renewals.
- Salesforce Hygiene: Maintain accurate and up-to-date client records.
What You'll Bring
- Excellent communication and relationship-building skills.
- Strong organisational and multitasking abilities under tight deadlines.
- Analytical and data-driven decision-making.
- Proficiency with CRM tools (Salesforce preferred) sales methodologies and strategies.
- Proactive mindset with a commitment to continuous improvement.
- Bachelor’s degree in business or a related field (preferred).
- 5+ years of experience in account management, sales, or a related role within the BPO industry (preferred).
- Proven track record of managing diverse client portfolios and achieving business targets.
- Familiarity with business process outsourcing (BPO) operations or sales.
With a diverse global team working together, we proudly embrace and live by these shared values:
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Collaboration: Brilliant jerks can be brilliant elsewhere.
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Impact: Do, get it done, create impact.
Join the A-Team and experience the A-Life!
Top Skills
What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
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