Account Manager

Mid-Market Account Manager

Overview:

Skillsoft is seeking an experienced, self-motivated, and successful Mid-Market Account Manager to manage a portfolio of existing accounts.  The individual will possess a track record of consistently exceeding goals for revenue retention, growth, and customer satisfaction.

Responsibilities:

• Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals
• Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points
• Establish strong customer partnerships spanning the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs
• Generate, update, and close renewal and expansion opportunities to ensure forecast accuracy and meet targets.
• Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves value realization, leading to renewal and expansion
• Meet all requirements related to CRM data integrity including account health, account plans, close plans, activities, contacts, communications records, etc.
• Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts
• Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth

Here’s What We Are Searching For:

Skills Required:

• 5 years of professional experience in sales, account management, customer success, and/or customer renewals role with an Bachelor's degree or commensurate experience
• Proficient in Microsoft Office products and experience using tools to conduct virtual client meetings and presentations
• Experience and knowledge of Salesforce.com
• Remote US (West Coast Highly Preferred)

Qualification Requirements:

• Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
• Experience in managing customer relationships in a B2B environment with strong knowledge of Solution/Consultative Selling
• Ability to prospect and manage a designated territory to maximize revenue growth
• Solid understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale
• Ability to work with cross-functional departments and roles to manage all aspects of the customer life cycle
• Excellent ability in analyzing opportunities for cross-sell and upsell potential within existing books of business
• Strong relationship-building and consulting skills and able to manage multiple relationships within an organization
• Operates with a sense of urgency and has a positive, winning attitude.
• Excellent written / verbal communication skills to interact with all levels of leadership

Desirable Requirements:

• Sales experience in a technology-oriented field is highly preferred
• Professional Certifications
• Familiarity with MEDDPIC or similar methodologies

Target base salary range for this job requisition is anticipated to be approximately $45,000 - $60,000 annualized with average on target earnings including commissions of approximately $90,000 - $120,000 annually. 

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.