Account Manager

Company Description

Wolt is a Finnish technology company, renowned for its innovative food delivery platform. Through our mobile app and website, customers can conveniently order their favorite meals and items from our extensive network of restaurant and retail partners, choosing between pickup or delivery by our reliable courier partners.

But food delivery was just the beginning. Our mission has grown beyond satisfying hunger. Today, we’re committed to offering a wide variety of products from unique retail shops, supermarkets, florists, toy stores, and more – all under the umbrella of Retail.

Founded in 2014, Wolt joined forces with DoorDash in 2022, creating a global powerhouse operating across 30+ countries – with Wolt leading the way in 27 of them. In Albania, Wolt has been growing rapidly since our launch in 2024, and we’re looking for talented individuals to help us accelerate this momentum and shape the future of our business.

At Wolt, we work in small, agile teams with high ownership. Each team focuses on a key area of the product stack, and every member has a voice in shaping our direction and implementing impactful solutions. While we’re passionate about what we do, we also make sure to enjoy the journey along the way.

Job Description

Wolt has seen incredible growth in Albania since launching in 2024, and we’re on the lookout for a passionate Account Manager to join our team. In this role, you’ll play a pivotal part in nurturing relationships with our existing merchant partners (both retail and restaurant) and driving their success on our platform.

We’re looking for someone who excels in strategic thinking, has a knack for data analysis, and thrives in a fast-paced, collaborative environment. If you’re dynamic, results-driven, and excited to make a tangible impact, we want to hear from you!

What you’ll be doing:

• Partnering with the Head of Sales to manage and enhance relationships with merchant partners after they’ve been onboarded to Wolt.
• Proactively consulting with merchant partners, providing tailored advice on how to boost their visibility and success on Wolt.
• Driving revenue growth for merchant partners by enrolling them in marketing campaigns and other initiatives.
• Monitoring and improving data quality, documenting campaign results, and sharing insightful reports with partners.
• Leading venue optimization projects to enhance merchant performance and key metrics.

Qualifications

• Experience: 1–2 years in Sales, Account Management, or B2B client advisory roles is preferred.
• Languages: Fluency in both Albanian and English, with excellent communication skills in both.
• Analytical mindset: Strong problem-solving skills and a data-driven approach to decision-making.
• Persistence and drive: You thrive in a target-driven role, take ownership of your work, and aim for excellence.
• Interpersonal skills: You adapt your tone to different audiences, clearly communicating the value of campaigns and initiatives.
• Attention to detail: Accuracy and precision are second nature to you, especially when managing data and documentation.
• Time management: You excel in managing competing priorities in a dynamic, fast-paced environment.
• Tools proficiency: Experience with data tools like Tableau or Looker, and familiarity with Excel, is a plus.
• Driver’s License: A valid driver's license is required, as the role involves frequent client visits.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!