Account Manager

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As part of Array’s continued growth, we’re creating a new role within the organization - Account Manager (AM). AMs at Array will be responsible for managing a portfolio of clients, identifying new business opportunities within existing accounts to achieve new product sales targets, building and maintaining strong client relationships and managing client renewals to ensure long term partnership. 

AMs will work collaboratively with Customer Success Managers, Sales AEs, Product, Engineering, Marketing, Finance and leadership to hit growth targets by driving wider adoption of Array’s products.   

You will:

• Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets  
• Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients goals 
• Develop a very strong understanding of Array’s value propositions and become fluent with key product use cases and applications  
• Establish detailed CRM level understanding of clients in your portfolio e.g. client roadmap & planning cycles, client org chart, key roles & responsibilities etc  
• Become a trusted escalation point for clients to help manage key situations, overcome critical challenges and ensure success of collaborative client projects  
• Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array
• Understand client needs and pain points, tailoring solutions to meet their specific requirements. 
• Generate sales reports, analyze customer data, and identify trends to inform strategic decisions. 
• Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure seamless client experience and successful outcomes.

You have:

• 10+ years of experience in B2B2C/B2B Account Management 
• A proven track record of meeting and exceeding sales/growth targets 
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of sales cycles
• Strong negotiation skills
• Proven ability to build relationships and manage customer expectations
• Problem-solving and analytical skills to identify and address client challenges
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Proficiency in CRM systems to manage client data and track sales activity
• Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!

Pay Transparency: $150,000 + for base salary, depending on experience, this role will also have a commission structure.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work Interview, Meet other members of the growth team. 

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

One of our core values at Array is to care and support one another, and that’s why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence.  We’re at our collective best when we each feel our best.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.