Account Manager

Contrast Security is the world’s leader in Runtime Application Security, embedding code analysis and attack prevention directly into software. Contrast’s patented security instrumentation disrupts traditional AppSec approaches with integrated and comprehensive security observability that delivers highly accurate assessment and continuous protection of an entire application portfolio. The Contrast Runtime Security Platform enables powerful Application Security Testing and Application Detection and Response, allowing developers, AppSec teams, and SecOps teams to better protect and defend their applications against the ever-evolving threat landscape. Application Security programs need to modernize and Contrast empowers teams to innovate with confidence.

The Account Manager is responsible for managing and growing a portfolio of client accounts, ensuring customer satisfaction, and driving revenue retention and growth. This role requires strong communication, relationship-building, and problem-solving skills, as well as the ability to collaborate with cross-functional teams to meet client needs.

Responsibilities

• Manage a portfolio of client accounts, serving as the primary point of contact.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Identify opportunities for account growth and upselling of additional services or products.
• Collaborate with internal teams, including sales, support, and product, to address client needs and resolve issues.
• Develop and execute account plans to achieve revenue goals and drive customer success.
• Monitor account performance and provide regular updates and reports to clients and internal stakeholders.
• Stay up-to-date on industry trends and developments to provide relevant insights to clients.
• Represent the company in client meetings, presentations, and at industry events when necessary.
• Manage pipeline and own weekly forecasting responsibilities within the CRM platform. 
• Lead, organize and present business reviews onsite with customers - expected travel around 25%.

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field.
• 5+ years of experience in account management, sales, or customer success roles.
• Proven track record of success in managing client relationships and driving revenue growth.
• Strong understanding of account management principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Experience in the cybersecurity or software industry is a plus.
• Sandler Sales Certified a plus

We are changing the world of software security. Do it with us.  

We believe in what we do and are passionate about helping our customers secure their business.

If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR. As a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”). Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.

Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.