Account Manager

Company Description

Please note that we are NOT offering sponsorship for this position and all applicants must be currently based in the Chicago-land area or willing to relocate. This position is in-office for the first 90 days and then a hybrid schedule can be discussed with your manager.

Medtelligent is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The Medtelligent team designs, builds, delivers, and supports Medtelligent’s flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

Job Description

As an Account Manager on the Sales and Marketing team, your primary responsibility will be to provide exceptional service to our clients. This includes being proactive, finding solutions, and collaborating with team members to achieve the best results. You will also need to become an expert in our ALIS software to effectively match clients with the right features for their communities. This role is ideal for someone who naturally excels at client engagement. 

Job Responsibilities:

• Learn the ALIS software to help clients troubleshoot issues and consult on best practices.

• Build relationships with current clients, including traveling to client sites.

• Provide opportunities for clients to subscribe to additional products and services through cross-sell and upsell motions.

• Learn the Medtelligent approach and process for managing clients and building relationships.

• Proactively perform client outreach.

• Provide support to internal teams for managing client needs.

• Provide additional ALIS training support as needed.

• Learn other Medtelligent products (ALISPay, ALIS Connect, etc.) to support client needs.

• Participate in cross departmental collaboration to create and optimize company processes related to client services.

• Up to 15% travel 

• Enterprise Account Manager: 10-15 high touch accounts 

• Mid Market Account Manager: 25-30 Mid-market accounts 

• Junior Account Manager: 50 small accounts 

Qualifications

Required Skills: 

● Excellent Interpersonal Skills: You have a history of building long term healthy relationships with people and clients. 

● Organized and Detail Oriented: You take clear notes and organize them in a way that you can track for long periods of time. 

● Professional: You dress and act professionally and appropriately for the setting - conferences, client meetings with C-Level executives. 

● Good communicator: You like talking to people and are an extrovert - you communicate clearly and have good natural rapport with people. 

● Patient: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself. 

● Good judgment: You make the right calls under pressure and ALWAYS prioritize the clients' needs. 

● Adaptable and flexible: You don’t freak out if plans change or meetings get moved.

● Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues. We have a value of extreme ownership at Medtelligent - this skill is non-negotiable for the account manager position, meaning everything that comes through you must be handled and seen to conclusion as your own issue even if it involves others. 

● Always find a way to say yes: If you like saying no to anything at all this position is not a good fit for you. This also includes saying “unfortunately not” “I don't think so” and other variations - we want to find a way to give clients what they want! 

● Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data. We do software releases every 6 weeks which means there is always cool stuff to tell clients about! 

Preferred Experience:  

•  1-3 years previous experience in an account management or adjacent role 

• Enjoys building and fostering relationships

• Good with G-Suite, Gmail, word, and excel

• Problem Solver

• High integrity

• Kind

• Patient

• Positive and optimistic attitude

• Love learning new things and teaching others

• Enjoys a fast-paced environment

Additional Information

Benefits:

• Hands on involvement in a meaningful product that helps people directly everyday
• Working on a team of diverse, smart, collaborative, and kind humans 
• Good balance of personal autonomy and team collaboration on projects
• 8+ Company Holidays + 2 Floating Holidays+ PTO
• Medical, dental and vision insurance with a large portion subsidized by the company 
• 401k Plan + Matching up to 4%
• Employee Length of Stay Rewards Program including Equity Rights eligibility

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. 

Medtelligent reaches out to certain candidates for quick phone calls to gather additional information – these usually last about 15 minutes and are scheduled in advance and according to your schedule. After the phone screen, candidates that are selected to proceed in the process will do an in-person or video interview. Decisions can be made after second round interviews. In some instances, third round interviews are held. Please note that there is no timeline to hire for this position. We are searching for the right candidate for the role.

Our team is diverse - Medtelligent values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.