Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

As an Account Manager, you’ll be managing and developing a portfolio of restaurants. We’re looking for someone that has a true passion for establishing strong relationships and improving key metrics to create results for Wolt, the business partners and ultimately the customers. For that, you need to deliver exceptional service and be able to adapt the tone to suit both the restaurant owner and the chef. Preferably you have previous experience in working with data and have the ability to use it to be smart with your portfolio and strengthen your partnerships.What you’ll be doing

• Develop & foster partner relationships with your portfolio of key accounts
• Conduct Quarterly Business Reviews with partners to deepen relationships, review performance, and develop forward-looking strategies.
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.
• Strategically introduce and execute on new Wolt product opportunities to broaden partnership and increase partner revenue streams.
• Driving revenue growth of Wolt and partners in your portfolio by improving venue performance through a data-based approach.
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt customers.
• Re-negotiate general terms and conditions with restaurant partners
• Playing a role of a key communicator between our operations, support, marketing and partners.
• Working closely together with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth and support partner performance.
• Getting your hands dirty: we’re still developing a lot from scratch. Your responsibility is to bring structure.

Qualifications

• Solid account management experience from a high-paced environment.
• You cultivate extensive mutually beneficial relationships.
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker
• Structured, detailed, and service-oriented.
• High ownership, team spirit and ambition to go beyond the obvious.
• Passion for food and developing the best restaurants in town.
• Native-level Croatian and fluent in English.
• Experience working with CRM systems is a plus.
• Demonstrated experience in sales is a plus.

Additional Information

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today with your CV in English! 

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.