The Language Group is a localization services company. We are an award-winning firm, founded in 1999, and located in Virginia Beach. It is a uniquely rewarding experience to be part of a rapidly growing multicultural company.
Hours: M-F, Full Time. Hybrid.
This position is challenging and rewarding; offering a chance to learn new skills and advance within our company.
The Account Manager is responsible for the retention and growth of existing client accounts.
Duties and Responsibilities
- Serve as the account manager for a defined group of existing accounts.
- Maintain regular communication with clients as the main point of contact.
- Educate clients about company services, capabilities, and differentiators.
- Create and develop opportunities to increase revenue.
- Manage onboarding of new service lines.
- Conduct client business reviews to increase engagement.
- Prepare and deliver proposals, pricing, and presentations.
- Drive increases in client satisfaction and engagement through feedback, troubleshooting, and issue resolution.
- Work with Operations to ensure client opportunities are well matched with product delivery capabilities that meet target profitability margins.
- Record all opportunity information, client communication and sales activities within the CRM, as directed.
- Attend offsite conferences, trade shows, special events, and client meetings, as necessary.
- Assist in virtual and offsite training for new clients.
- Respond to appropriate RFP's, RFQ's and RFI's.
Qualifications
- Bachelor’s degree in business, economics, or related field.
- Minimum of one year experience in sales or customer service.
Specialized Skills
- Effective client service and presentation skills with the ability to maintain and extend client relationships.
- Excellent time management skills and keen attention to detail.
- Fluent, clear, and articulate in verbal and written communication with the ability to convey interest and enthusiasm.
- Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others.
- Ability to travel as needed.
- Foreign language experience is a plus.
We offer a competitive salary and a substantial benefit package.
Our people are patient, willing and able to work well with folks from all areas of the globe. Above all, we need good communication skills and people who enjoy working with other people. We look forward to welcoming the right candidates into our company.
Come and be a part of our amazing team!
Please include a cover letter with your resume.
What We Do
TLG is a full-service language provider offering robust Translation and Localization services. We assist with onsite, over the phone and virtual interpreting as well as document translation and localization of websites. We care about our clients and continue to improve our best-in-class technology and the retention of qualified interpreters. Offering over 200 languages with fast connection times, we make it easy for you to communicate with confidence
