Job Summary:PPLSI is seeking a Account Manager for the Sapphire & Emerald Department to join our Business Solutions team overseeing a portfolio of assigned customers to create long-term, trusting relationships with them. The Account Manager will collaborate to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. Account management responsibilities also include developing strong relationships with customers, connecting with key business stakeholders, answering client inquiries and maintenance of group accounts. Our ideal Account Manager serves as the interface to understand the customer’s demands, plan how to meet those demands and builds long lasting, mutually beneficial relationships.
Responsibilities:
PPLSI is seeking a Account Manager for the Sapphire Department to join our Business Solutions team overseeing a portfolio of assigned customers to create long-term, trusting relationships with them. The Account Manager will collaborate to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. Account management responsibilities also include developing strong relationships with customers, connecting with key business stakeholders, answering client inquiries and maintenance of group accounts. Our ideal Account Manager serves as the interface to understand the customer’s demands, plan how to meet those demands and builds long lasting, mutually beneficial relationships.
Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our service according to customer needs and objectives.
- Aid as the interface between the customer service and the sales team of the company.
- Help customers through email, phone, fax or mail and be the primary point of contact.
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current customers satisfied and delivering exceptional customer service on a day to day basis.
Requirements:
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Self-motivated and able to thrive in a results-driven environment
- Able to prioritize among competing tasks.
- Critical thinking and problem-solving skills
- Proactive approach with a passion for service
- Adaptable and organized with ability to build rapport with customers
- Monitor and analyze group account reports, enrollment, payment history, and invoices.
- Availability for timely communication and customer service is essential.
Work Environment & Physical Demands:
While performing the duties of the job, this position operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. No travel is required for this position.
Additional Information:Commitment to Equal OpportunityPPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.If you require a reasonable accommodation to complete the application process, please contact Human Resources at: [email protected].Location:Duncan
Department:9340 Business Solutions Sales Operations
Time Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: [email protected].
What We Do
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
Our Mission
PPLSI protects and empowers people with the tools and services needed to affordably live a just and secure life.
Real Impact
PPLSI is making a difference in the lives of our members. Through affordable legal services, we recovered and saved our members over $22 million in 2020. With our privacy and identity theft protection services, we saved our members an additional $5,000,000. With more than 1.8 million family members and 100,000 small business members, PPLSI brands provide access to technology and professional experts to make life better.
Disrupting Justice
We innovate and disrupt the traditional legal system – an expensive, complicated, and time-consuming system to make legal access simple, easy and affordable.
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies; PPLSI is the disruptive force providing millions of people with access to the legal and identity protection services they deserve.
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