Search the 11 jobs at PPLSI

The Workforce Coordinator manages call center operations by analyzing staffing needs and real-time metrics to enhance organizational efficiency. This role involves troubleshooting, reporting, and collaborating with cross-functional teams to meet service level targets while optimizing labor costs.

The Provider Success Manager ensures legal firms in the network are supported, informed, and perform well. This role involves coaching law firms on best practices, monitoring performance metrics, and serving as a liaison between LegalShield and attorney firms. Success depends on effective communication, data analysis, and the ability to foster strong relationships with law firms to maximize member experience.

The Business Solutions Implementation Account Manager oversees the management and maintenance of accounts sold by brokers, ensuring customer satisfaction and quality execution of tasks. Responsibilities include processing enrollment files, managing account data, providing customer support, and resolving inquiries, all while maintaining effective communication and organization.

The Director of Product Management leads vision and strategy for member applications, managing stakeholder communication and team prioritization. Responsibilities include delivering quality products using agile methodologies, fostering team development, and aligning initiatives with company goals.

The Software Engineer will implement UI for web and mobile, write reliable code, engage in CI/CD processes, and communicate effectively with team members. They will focus on developing individual components and learning the development processes while collaborating with peers.

The Program Manager II will manage software development and IT operations projects from initiation to closure, ensuring alignment with business objectives and timely delivery of features. They will collaborate with cross-functional teams to define project scope, manage resources, and track progress, while maintaining documentation and quality standards.

The Business Solutions Implementation Support assists the National Broker Implementation Team with various tasks focused on customer satisfaction and quality execution. Responsibilities include data entry for LegalShield Group Accounts, preparing documentation, issue resolution, and contributing to process improvements. The role requires effective communication, organization, and problem-solving skills, adapting to a fast-paced environment.

The Software Engineer will implement web and mobile UI components, write reliable code, contribute to CI/CD processes, and participate in daily scrums and testing activities. They will engage closely with team members to develop products aimed at enhancing customer experiences.

The Program Manager II oversees the planning and execution of software and IT operations projects, ensuring they align with business objectives. They manage project scopes, resources, risks, and documentation, collaborating with cross-functional teams to deliver software products on time and within budget while improving processes and quality standards.

The Provider Success Manager at LegalShield ensures that law firms are well-informed and focused on maximizing member experience. Responsibilities include coaching firms, monitoring performance metrics, providing support, and acting as a liaison between LegalShield and the assigned firms. Work involves regular communication, documentation of progress, and initiative in identifying areas for improvement in service delivery.

The Workforce Coordinator manages real-time staffing and operational metrics for call centers, ensuring service levels are met. Responsibilities include using reporting tools to analyze workload, assisting with scheduling, troubleshooting technical issues, and leading staffing review meetings. Requires strong analytical and communication skills, as well as experience in call center operations.