Account Manager

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Account Manager position, you’ll be responsible for developing and leveraging customer relationships and creating targeted selling strategies to drive sales growth. Your relationships will be our competitive advantage in delivering a personalized customer experience tailored to the individual buying preferences of each customer.

Direct Supply® Equipment & Furnishings®:

This position works within our E&F business. Direct Supply supports every step of procurement with more than 1 million product solutions and streamlined large project management. Our care provider customers rely on us for personalized expertise, outrageous customer service and innovative solutions designed to make their jobs easier.

Competencies & Skills Needed:

• Ability to navigate ambiguity and change, while quickly making smart decisions with limited information.

• Communicates Effectively - Commands attention, listens and steers conversations toward desired outcomes; Changes tactics midstream when something isn't working; Writes clearly and succinctly to achieve the desired impact.

• Delivers Results - Self-motivated while consistently takes initiative and achieves results, even under tough circumstances; Drives progress through ambiguity and moves others to action; Persists in accomplishing objectives despite obstacles and setbacks.

• Ability to work independently with limited supervision.

• Creates and executes strategies for establishing and growing customer relationships to meet and exceed sales goals.

What You’ll Do and Impact: 

• Manage and drive growth within a specific territory of Senior Living communities. Develop and leverage relationships with key decision makers over the phone and through digital channels.

• Use predictive buying data and world class digital sales and marketing tools to identify and solve customer needs, provide consultation on services and products to support customers' short and long-term business objectives.

• Increase sales by mobilizing internal teams and resources to quickly solve customer needs, requests and problems.

• Collaborate with internal selling teams to identify sales opportunities and execute strategies to maximize growth, with a focus on uncovering large sales opportunities and driving routine supply orders to digital channels.

• Leverage analytics dashboard, live sales data and other selling resources to develop and execute on growth strategies.

• Develop and maintain long standing customer relationships with purchasing managers, executives, administrators, and other senior living and healthcare professionals.

• Coordinate internal and external resources to address customer requests, safety concerns, financing, and regulatory issues.

• Gain specialized knowledge of and understand the operations of a senior living community, including: budgeting process, state survey process, department roles and responsibilities, resident profiles, levels of care, and the decision-making process.

Experience:

• Bachelor’s degree or significant relevant experience in lieu of degree

• Experience in driving digital commerce adoption

Job to be performed in the location listed. Generous benefit package available. Click here to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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