Client Relationship Manager (Remote)

We're seeking a Client Relationship Manager (Remote) 

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast.
• CARE - You take pleasure in helping others and doing things the right way.
• OUTSTANDING- You have the highest standards and run things like a well-oiled machine.
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day. 

THE ROLE

We're looking for someone passionate about building strong client relationships. In this role, you'll be the main point of contact, ensuring their satisfaction and proactively solving their problems. If you're an exceptional communicator and love working with clients, we want to hear from you!

You’ll have success here if you value clear processes and feel qualified to do the following:

• Build lasting relationships with clients through personalized communication.
• Understand their needs and offer tailored solutions.
• Ensure their satisfaction and resolve their issues effectively.
• Anticipate challenges and take preventive measures.
• Collaborate with internal teams to meet their needs.
• Identify growth opportunities (upselling, cross-selling, referrals).
• Maintain accurate records in our CRM.

• C1/C2 English and Spanish writing and speaking skills.
• At least 2 years of account or client management experience preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a quiet "home office".
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

• Our pay rate: $5/hr (approx $840-880/month)
• Commissions on upsells (approx $300-500 for each successful upsale)
• Ongoing pay rate increments once a year based on performance.
• Discretionary bonuses.
• 5 Holidays as PTO.
• 10 Self-care days.
• Gym/Wellness allowance.
• Medical stipend after 6 months of services provided.
• Unlimited online fitness classes with our online personal training partner.
• Invites to our annual Christmas parties and other in-person or online gathering.

WHY VALATAM

• Work-from-home, fully remote positions.
• Secure long-term work opportunities.
• Gain international experience working with US companies.
• Enhance your English proficiency in a multicultural work environment.
• Paid training opportunities and gain experience in a new industry.
• Work with a dynamic team dedicated to excellence and innovation.
• Experience a healthy work/life balance.
• Earn competitive pay in USD currency.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.