Title: Account Manager – Regional Energy Network
Location: Remote CA - Must be located in Southern California
Ready to make a difference?
Are you passionate about making a difference in energy efficiency? ICF is looking for an enthusiastic Account Manager to inspire multifamily property owners, property managers, and contractors in Southern California. Your role will be pivotal in identifying energy efficiency opportunities and guiding participants through our programs.
Key Responsibilities:
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Customer Engagement: Help customers and trade allies understand and maximize the benefits of our energy efficiency programs and incentives.
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Sales & Support: Work closely with end-users, dealers, and contractors to explain efficiency measures and assist with the enrollment process.
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Field Work: Travel to meet with contractors, vendors, and customers, providing hands-on support and building strong relationships.
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Account Management: Build and maintain an account base that achieves current year savings and develops a robust pipeline for the following year.
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Customer Service: Deliver high-quality customer service to ensure repeat business and long-term satisfaction.
This home-based position offers flexibility while making a tangible impact on energy efficiency in Southern California. If you're ready to drive change and help our customers achieve their energy goals, we want to hear from you!
Why you will love working here:
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Quality of life: Flexible workplace arrangements, work-life balance
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Investment of the community: Donation matching, volunteer opportunities
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Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
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And many, many more (Ask your recruiter for more details!)
What you will be doing:
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Customer Engagement: Educate customers and trade allies on energy efficiency programs and incentives.
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Sales & Support: Collaborate with end-users, dealers, and contractors to explain efficiency measures and assist with enrollment.
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Field Work: Travel to meet with contractors, vendors, and customers, providing hands-on support.
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Account Management: Build and maintain an account base to achieve current year savings and develop a pipeline for the following year.
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Customer Service: Deliver high-quality service to ensure repeat business and long-term satisfaction.
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Opportunity Identification: Identify energy efficiency opportunities for multifamily properties.
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Program Facilitation: Facilitate participation in energy efficiency programs.
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Relationship Building: Establish and maintain strong relationships with property owners, managers, and contractors.
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Savings Goals: Help customers achieve their energy savings goals.
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High-Quality Service: Ensure a high standard of customer service throughout the process.
Additional Tasks
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Help lead a team of account managers, which includes training and mentoring junior staff.
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Develop and implement sales strategies as well as help prepare persuasive presentations with account management team.
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Perform quality assurance reviews of submitted projects for approval.
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Direct oversight of program budgets and tracking & reporting Key Performance Indicators
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Review program performance towards goals on a regular basis including program forecasting.
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Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings. Bring forth consolidated information from the AM team to help the client better understand challenges and opportunities.
What we need you to have (minimum qualifications):
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Bachelor’s Degree with 5+ years of experience in equipment or technology sales, engineering, and/or energy efficiency OR
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6+ years experience in equipment or technology sales, engineering, and/or energy efficiency
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Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check
What we would like you to have (professional skills):
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Expertise with energy efficiency and U.S. policies for residential energy programs
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Knowledge of energy efficient building practices, energy codes and technologies
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Strong leadership and management skills to help grow and lead a team
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Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
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Excellent verbal, interpersonal and written communication skills
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Strong analytical, problem-solving, and decision-making capabilities
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Team player with the ability to work in a fast-paced environment
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Sound business ethics, including the protection of proprietary and confidential information
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Ability to work with all levels of internal staff, as well as outside clients, homebuilders, HERS raters, architects, and other trade ally organizations
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Ability to work independently with minimum supervision
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Experience developing recommendations and solutions to overcome challenges
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Proficiency in MS Office Applications (Word, Outlook, Excel, PowerPoint) and ability to learn ICF energy efficiency database/project tracking system
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Ability to travel
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$88,817.00 - $150,989.00
California Remote Office (CA99)
What We Do
ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.
Why Work With Us
At ICF, we’re committed to promoting individual well-being and ensuring our culture is one where everyone can belong, grow, and thrive. Here, you’ll find purpose-driven work and the support to build the career you want.
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