Account Manager - Montgomery, AL

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Account Manager - Montgomery, AL

Job Description Summary

Job Description

The client for this position is located in Montgomery, AL. This is an onsite role with the requirement to be in the office 5 days a week.

• The Account Manager will work directly with the client and account management team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future.
• Partner with client leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion.
• Support client retention and member satisfaction through proactive and thorough issue resolution, ensuring an intimate understanding of client’s challenges, priorities and adopted products and services, and helping Prime identify and implement changes that result in mutual value in the relationship.
• Leverage the Salesforce CRM tool for documentation including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship.
• Other duties as assigned.

Additional Qualifications

• Strong interpersonal skills, with the ability to effectively resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally.
• Organization and prioritization skills, strong attention to detail, and the ability to lead projects and strategies, under pressure and strict timeframes.
• Ability to work effectively in a matrixed team environment.

Responsibilities

• Based on client contract, may require clinical licensure in good standing (RN, LCSW, LMHC, LPC, Pharmacist) for state in which work is performed.

Work Experience

Work Experience - Required:

Account Management, Sales

Work Experience - Preferred:

Education

Education - Required:

A Combination of Education and Work Experience May Be Considered., Bachelors

Education - Preferred:

Certifications

Certifications - Required:

Certifications - Preferred:

Potential pay for this position ranges from $49,740.00 - $79,590.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.