Title
Account Manager: Gauteng Enterprise
Job Description
Netstar is looking for Account Managers for our SMB (Small to Medium Business) Segment. These Account Managers will focus on achieving their sales targets from within existing accounts only. As an Account Manager for this segment you will be required to build a strong relationship with the existing client base to ensure there are upgrades, add on’s and Wallet share growth. Your role will also entail assisting the Sales Consultants/Hunters by sending new business leads their way for conclusion.
KEY RESPONSIBILITIES:
Account Operations Management
- An account manager must achieve his/her allocated targets monthly.
- An account manager has to build strong relationships with his/her allocated databases in order to understand the needs of the client/s and to assist with additional solutions to cater for those needs.
- An account manager should assist his/her allocated client base with upgrade, add on’s.
- An account manager should be the link between Netstar and his/her allocated clients to assist/direct queries to the relevant departments – provide timeless feedback to the client.
- Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership team’s radar.
- Drive collaboration across industries and service lines, including collaboration, performance, cross and upsell opportunities.
- Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.
- Maintain an extensive network of internal and external contacts to ensure that the Account is optimally managed in its understanding of business, economic and commercial challenges and opportunities.
- Lead relationship building initiatives with Principal Vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.
- Account Managers perform 2 primary roles, Account Management and Account Development:
- -Account Management is the day to day attention to and smooth running of their Account(s), delighting the client(s) with good customer service in all aspect of administration and delivery of service.
- -Account Development is managing the Account like a market-place, constantly finding and closing additional business, becoming more intrenched and maximising ‘share of wallet’. Providing ‘thought leadership’ and being more and more of a ‘trusted advisor’ to the client.
- Account Managers require 3 ‘Bodies of Knowledge’: Know the Account’s Industry/Business Know the Account Know your Company, its Offerings and its Capabilities
CORE RESPONSIBILITIES:
Governance, Risk and Business Continuity Management
- Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures and reporting structures.
- Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries and markets.
- Stay up-to-date of new trends and innovations in operations.
- Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
- Lead and guide improvement projects that will increase profits or protect against risks in the function.
- Establish and maintain the highest ethical standards in operations practices.
- Ensure that the business unit is fully compliant with all Altron initiatives through conducting regular audits and taking corrective action.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Business Management degree or equivalent qualification
Years of Experience
- At least 3 years progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow Accounts.
- At least 3 years solutions sales experience with a documented successful track record in selling high end services, rich and complex IT solutions in the relevant industry.
Education
Languages
What We Do
Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.
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