It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
About us
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
As a Platform Success Representative, you will be:
• Achieving sales targets by proactively managing a group of platform trading customers.
• Identifying, onboarding, and reactivating new and dormant online partners.
• Training and educating partners to promote a self-serve approach on the platform.
• Collaborating with internal teams to maximize sales opportunities through the platform.
• Handling inbound queries and providing solutions within the defined SLA.
• Focusing on customer base growth, platform utilization, and revenue targets.
• Resolving day-to-day platform issues and driving insights during customer interactions.
• Promoting Ingram Micro campaigns and increasing platform engagement.
• Driving self-serve quoting and quote-to-order conversions.
• Monitoring customer trends and collaborating on resolving challenges.
About you
You are:
• Pro-active!
• Customer oriented
• Thinking outside the box to drive positive improvement
But you also have:
• Knowledge of professional, effective telephone techniques and customer care
• Strong negotiation and influencing skills
• Good knowledge of IT products
• Excellent communication skills: written and verbal required.
• Ability to meet deadlines
• Team player approach
• Fluent English
About our offer
Why join? Well, firstly, because we are amazing. But if this is not enough, we also offer:
• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Chance to practice foreign language skills and attend different trainings
• Various opportunities for career development and growth within the company
• Free access to LinkedIn Learning Platform
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Recognition awards
We do not finish with the good news, because we have:
• Impressive parties
• Lots of social events
• Company discounts
• A unique open-minded culture
• Fresh, lively and friendly work environment
• Trending TikTok and Instagram accounts
• Inspiring leaders
We promise our recruitment process is not scary. It is even fully remote. Apply now!
#IngramMicroBulgaria
#LI-Hybrid | #LI-DI1
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
