Job Description: Account Manager
Location: Irvine, CA Onsite
Role: FT
PositionOverview:
An Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, managing relationships, and driving business growth. This role involves overseeing client accounts, identifying their needs, and aligning those needs with the company’s offerings to build long-term partnerships.
Key Responsibilities:
Client Relationship Management
-
- Act as the main liaison between the company and assigned clients.
- Develop and maintain strong, long-term relationships with clients.
- Regularly communicate with clients to understand their business objectives and needs.
Account Oversight
-
- Manage a portfolio of accounts, ensuring high levels of customer satisfaction.
- Monitor account performance, ensuring goals are met or exceeded.
- Handle client inquiries, concerns, and requests in a timely manner.
Business Development
-
- Identify opportunities to upsell or cross-sell products and services.
- Collaborate with the sales team to onboard new clients.
- Develop and present proposals tailored to client needs.
Collaboration and Coordination
-
- Work closely with internal teams (e.g., marketing, sales, product) to ensure client needs are met.
- Communicate client feedback to the team for continuous improvement.
Reporting and Analysis
-
- Prepare regular account status reports for clients and management.
- Analyze account trends and provide insights for strategy adjustments.
- Monitor financial aspects of accounts, including budgets and invoicing.
Qualifications:
-
- Bachelor’s degree in business administration, Marketing, or a related field.
- Proven experience as an Account Manager, Client Services Manager, or similar role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple projects and clients simultaneously.
- Familiarity with CRM software and data analysis tools.
Key Competencies:
-
- Customer-focused mindset.
- Problem-solving and conflict-resolution skills.
- Strategic thinking and planning.
- Adaptability and time management
This position is ideal for professionals who thrive in dynamic environments and enjoy fostering meaningful client relationships.
What We Do
OSI Digital, Inc., (formerly OSI Consulting, Inc.) provides purpose-built business and technology solutions that optimize performance to enable data-driven outcomes for our customers. OSI accelerates digital transformation by offering integrated solutions that capture, secure, integrate, analyze and optimize data. Our services include the design, development, and implementation of new solutions as well as the ongoing management, enhancement and support of our customers’ existing business systems.
OSI Digital was founded in 1993, in California and has since expanded to a team of over 1,400 employees worldwide. We have offices in the US, Canada, India, Philippines, Dubai and Australia. Our main offshore delivery center of excellence is located at our state-of-the-art campus in Hyderabad, India, with additional locations in Chennai, Delhi and Bangalore. For over 25 years, we have supported a diverse portfolio of customers across various industries, including: Software & Business Services, Financial Services, Life Sciences & Healthcare, Manufacturing, Energy, Retail and Agriculture.
Our client base ranges from start-ups to Fortune 500 corporations, including: Exelon, GE, Hyundai, Toyota, Gilead, Allergan, Yamaha, Gap and Skechers. OSI Digital has developed strong partner alliances with the world’s leading technology providers such as Tableau, Salesforce, Oracle, Microsoft, GE, Amazon Web Services, Dell Boomi and Red Hat.
