Account Management Senior Specialist

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics.  Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

Symphony is seeking a talented Account Manager to oversee and develop existing client base by analyzing account potential, initiating, developing, up-selling, cross-selling and recommending new applications and strategies.

 Responsibilities:

• Ensure client retention (develop loyalty and build long-term relationships by facilitating any further needs Symphony can provide them with)
• Expand existing Accounts (Increasing penetration within an enterprise)
• Up-sell premium services (Increasing package offering selected by enterprise) and, managing client relationships effectively
• Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
• Communicate new services, information, or changes relevant to the client
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
• Forecast account management targets and align account forecasting metrics with new sales to meet company budget
• Develop and continuously refine effective processes for account management department

Required Qualifications:

• Bachelor’s degree
• 5+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product
• Technically competent in SaaS business models
• Confident in ability to hit quota
• Able to provide tangible examples of revenue derived from up-selling current client base
• Demonstrated success of working with global Enterprise Customers and growing business
• Proven examples of solutions sales abilities
• Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
• Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
• Solid commercial and financial awareness with capable knowledge of complex negotiations process
• A true passion for delivering a ʻbest-in-classʼ customer experience

Compensation:

• Competitive Salary
• Sales Commission Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.