Key Account Executive (Logistics)

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for a Key Account Executive to join the Freight Forwarding team in Bangkok.

In this role, you will drive growth and retention for smaller net revenue customer accounts by building relationships and identifying growth opportunities. You’ll enhance branch revenue through regular customer contact, collaborate with pricing teams to ensure competitiveness, implement process improvement and cross sell new products and services.

If you’re passionate about delivering customer value and eager to make an impact, we invite you to apply!

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Business Development: 

• Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain 

• Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities 

• Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business 

• Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs 

• Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere 

• Communication plan to provide timely and relevant updates on the market and C.H.Robinson

Customer Experience: 

• Creates and manages to Account SOP 

• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources 

• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner

• Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning 

• Participates in account implementation and transition from sales team 

Efficiency & Financial Accountability: 

• Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement

• Accountable to adopt and apply new tools and processes that improve overall workflow 

• Regularly reviews AR dashboard and ensures timely action is taken with customers

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High School Diploma / Bachelor's Degree / Master's Degree, or equivalent

• Ability to travel 50%

• Proficiency in Thai and English to facilitate effective collaboration

Preferred: 

• Bachelor’s Degree from an accredited college or university

• Passion for sales and building customer relationships 

• Attention to detail and strong analytical skills 

• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others

• Ability to define, develop and document business processes and procedures

• Driven, enthusiastic, persistent, confident, highly motivated and results focused

• Values a diverse and inclusive work environment 

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits
• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave