Account Executive, Mid Market

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical. 

Reputation was ranked for the second year in a row in G2’s Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer. 

Why work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

As an Account Executive, Mid-Market, you will be responsible for identifying and closing new business while also managing a book of business within an assigned territory. You have a competitive drive, a consultative sales approach, and the ability to uncover customer needs while driving consensus across all stakeholders. Your strong relationship-building skills, strategic account management, and ability to execute a full sales cycle will be key to your success.

You are self-motivated, curious by nature, and relentless in your pursuit of winning, doing whatever it takes to close deals. You will work cross-functionally with internal teams, including Sales Development, Solution Engineering, Marketing, and Customer Success, to drive revenue growth and expand market share. If you thrive in a fast-paced, dynamic environment and are passionate about helping customers succeed, we want to hear from you!

Responsibilities:

• Manage a defined book of business while developing and expanding relationships within an assigned territory.

• Build and execute strategic territory and account plans to identify growth opportunities and maximise revenue potential.

• Prospect, develop, and close new business opportunities, driving full-cycle sales processes from discovery to contract negotiation and deal closure.

• Develop and deliver tailored sales presentations that articulate the company’s value proposition and align with customer needs.

• Leverage selling techniques that provide a unique perspective to customers about their business and drive consensus among stakeholders at all levels.

• Collaborate with internal teams (Sales Development, Solution Engineering, Marketing, and Customer Success) to ensure sales success and seamless customer handoffs.

• Maintain accurate pipeline activity and forecasting using Salesforce and other sales tools (e.g., Outreach, Gong, LinkedIn Sales Navigator).

• Stay informed about industry trends, market conditions, and competitor offerings to effectively position our solutions.

• Involves travel up to 30%.

• Additional duties as assigned.

Qualifications

• Bachelor’s Degree in any discipline.

• 3+ years of experience selling enterprise software deals to the executive suite.

• Proven track record of exceeding quota and driving revenue growth.

• Experience managing a book of business and closing complex deals within a defined territory.

• Ability to develop and execute a strategic territory plan to drive both new business and account expansion.

• Strong ability to independently build pipeline and execute full sales cycles.

• Proficiency in using CRM tools like Salesforce and sales automation platforms.

• Ability to drive internal alignment and work collaboratively across teams.

• Adaptability to changing circumstances and business priorities.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

Our employees say it best:

Our employees highlight our:

• Ample Opportunities - “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

• Positive Culture - "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

• Training and Tools - “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

• Balance - “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Reputation facilitates a culture where people bring their diverse backgrounds, life experiences and identifications together to achieve our company objectives and contribute their unique perspectives for the betterment of our company, our customers and our people.

• Equity: Reputation believes in treating every employee fairly. We are committed to ensuring that all employees have fair and equal access and opportunity for advancement.

• Inclusion: Reputation believes in creating an environment where employees feel comfortable bringing their whole self to work. We believe feedback fuels progress and we ensure that all voices are able to contribute, provide feedback, and make a difference.

• Belonging: Our culture is one that values collaboration, teamwork, and engagement to ensure that all of our employees across the world know that as part of the Reputation Nation, they are part of something bigger than themselves. We recognize that a culture of belonging cannot exist without a strong foundation of diversity, equity, and inclusion in place.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation 

Company benefits include:

• Company paid, private health insurance for you and your family

• Life Insurance (4 x salary) 

• Employee Assistance Program

• 21 paid company holidays plus bank holidays every year. In addition, enjoy 6 ‘Recharge Days’ which are wellness days where the entire company takes time off together to rest, recharge, and prioritize mental health. 

• Take advantage of our Cycle Scheme and save up to 8% on home and tech products and spread the cost interest-free.

• Our Employee Resource Groups (ERGs) provide opportunities to connect, share experiences, and support one another in creating an inclusive community. On top of that, enjoy monthly social events to build connections and have fun with your team.

• Free car parking at our Liverpool UK office

• At our Liverpool office you can enjoy free snacks and beverages to keep you energized throughout the day. Plus, take advantage of £15 towards lunch for 3 days a week with Deliveroo while you are working in the office. 

• Gym membership up to £20 per month

• Opportunity to participate in giveback & cultural activities.

We are proud to be an equal opportunity employer and strongly value diversity within our company. We are committed to ensuring a workplace free from discrimination, where everyone is treated fairly regardless of race, religion, ethnicity, gender, sexual orientation, age, marital status, disability, or any other protected characteristic. We believe that diverse perspectives foster innovation and contribute to our shared success, and we welcome all individuals to join us in creating an inclusive environment.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.