Account Executive - Mid-Market

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As an Account Executive, Mid-Market at Freshworks, you’ll play a pivotal role in expanding our footprint within our Mid-Market segment. Your focus will be on delivering EX solutions, driving volume-based business growth, and managing moderate-sized deal cycles. You'll work in a consultative, adaptable, and strategic manner to engage small buying teams and close deals in medium-length sales cycles.

Key Responsibilities

• Consultative Sales Execution: Build and execute sales strategies tailored to mid-market customers, delivering value-driven solutions for ITSM, employee onboarding, and engagement needs.
• Pipeline Development: Identify, qualify, and engage prospects, ensuring a steady flow of opportunities through discovery and virtual sales efforts.
• Stakeholder Engagement: Navigate small buying teams to build trust and influence decision-making processes.
• Deal Management: Manage moderate-sized deals with a focus on negotiating terms, securing commitments, and closing agreements.
• Collaboration: Work cross-functionally with Marketing, Solutions Engineers, and Customer Success teams to deliver seamless customer experiences.

Qualifications

Experience: 3–5 years of success in SaaS or mid-market sales, with a proven ability to drive results in a hybrid account management and AE role.

Skills: Strong discovery, negotiation, and virtual selling capabilities.

Expertise:

• Solid knowledge of SaaS, with specific experience in employee experience (EX) platforms, including onboarding and engagement tools.
• Familiarity with mid-level ITSM processes and solutions.

Traits: Consultative, adaptable, and strategic in your approach to customer engagements.

Mindset: A customer-first approach, coupled with the ability to thrive in a dynamic, high-growth environment.

Additional Information

The annual base salary range for this position is $76,500 — $105,500 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.