Account Executive - Customer Value

CallMiner is currently seeking a Account Executive - Customer Value for our top-tier clients. Primary responsibilities will be expanding the footprint of existing CallMiner clients. The ideal candidate will have a deep understanding of the enterprise software market with experience in Contact Center operations and/or Customer Experience Suite. The Account Executive - Customer Value will be responsible for working with assigned clients and serve as the strategic advisor and primary business contact for our client executives. This role requires building strong relationships with executives as well as working effectively at all levels of our customers' organization.

Responsibilities

• Responsible for the retention and expansion of existing Client business by developing a Strategic Account Plan and supporting opportunities with key stakeholders within CallMiner's largest clients.
• Plan, prepare and deliver executive business review within the Client while demonstrating CallMiner's value on a consistent basis, i.e.; monthly, quarterly
• Link our solution to the customer's strategic goals. Develop a detailed understanding of the prospect's corporate strategy objectives and demonstrate how our solution will enable their achievement with quantifiable business value and ROI
• Drive an enterprise level team-oriented sales process utilizing all available internal resources at the appropriate time in the buyer's journey
• Articulate CallMiner's value proposition, positioning our solution as a long-term supplier and business partner to advance the mission of the client
• Develop and execute strategic account plans that clearly delineate business goals and growth strategies for CallMiner's clients
• Coordinate and orchestrate the strategic collaboration between the prospect and CallMiner senior executives by coordinating and facilitating those interactions
• Maintain comprehensive Sales Plans and updates in our CRM to facilitate team selling and downstream customer onboarding, success and customer growth initiatives
• Develop and maintain detailed working knowledge of CallMiner's clients including; key business drivers, key business stakeholder's business models and the competitive landscape
• Understand the customer's decision-making processes and constraints time, budget, relationships, etc.
• Work collaboratively with internal customer success, product, engineering, and onboarding teams to improve processes and ensure clients understand our value proposition and how they can succeed with CallMiner

• 5+ years of successful experience in sales, customer success, or program management with Fortune 500 clients
• Track record exceeding targets and quotas. Comfortable presenting to and working with the most senior personas within large accounts
• Experience building strong partnerships and strategic advocacy relationships with clients
• Mastery in developing trusted vendor relationships with economic buyers and the C-Suite
• Experience with Miller Heiman Large Account Management (LAMP) or similar methodology
• Experience working both directly with clients and through partners

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity, parental leave and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.