Account Director

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, and technology to make a mark on our communities - our coworkers, our clients, our industry, and our neighbors. We believe in relentlessly pursuing (and sharing) the truth – bringing together millions of data points from quantitative and qualitative sources to base our decisions on. Our purpose is to unlock potential for our communities mentioned above. Our vision is a world where it’s easy to do the right thing throughout those communities. If you’re ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday – keep reading.

Seer is a remote first agency and Certified B-Corp with team members working across the country. If an office environment is more your style, this position can also sit in Philadelphia or San Diego. We can only consider candidates based in the US who are able to work continental US based hours.

The Role: You’re equal parts leader and team player with a strong passion for digital marketing. Your ability to bridge the gap between complex enterprise-level clients and multi-disciplinary agency teams drives your success both internally and externally. Clients love you for your dedication to understanding the inner workings of their business and the challenges they face, then leveraging this info to shape omnichannel strategy. Internal teams rave about your ability to help translate client goals into actionable SEO, Digital Advertising, and Analytics opportunities-- getting everyone rallied around the same holistic, data-driven strategy. 

Your intellectual curiosity and results-driven nature ripples across every team you touch. You’re a builder, known for leaving a mark on both client accounts and the overarching client services function you support. Apply and watch your experience skyrocket 🚀

Role Highlights

• You’ll manage 3-5 enterprise level accounts, getting deeply ingrained with their business goals and helping to craft Seer’s overarching holistic strategy for tackling them
• You’ll work with multi-disciplinary teams of 8-15+ across SEO, Paid Media, Analytics & Insights, Design/UX, Project Management, and more -- ensuring all channels are highly integrated and closely aligned to overarching client goals
• You’ll be the client and internal team champion, ensuring seamless integration and communication across the full partnership lifecycle
• You’ll develop deep expertise in the client’s business and industry, identifying relevant insights, challenges, and opportunities that deepen our client partnership
• You’ll develop deep knowledge and understanding of the digital channels that drive your client’s business, hopping into data visualization dashboards to unpack strategy and ensure our recommendations are rooted in ROI for your clients
• You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data teams to architect a solution.
• You will develop and lead strategic presentations alongside a team of digital marketing practitioners aligned to your clients
• You’ll be responsible for client retention and contract growth goals, including full ownership of the client renewal process and contract development
• You will travel to visit client locations based on business needs

Essential Skills

• You’re results-driven and hungry to help both your clients and agency succeed. Well-defined goals inspire you, and your innovative spirit will drive others around you
• You’ve successfully juggled 3 or more enterprise-level clients, partnering with client marketing managers and c-suite alike, and you have experience navigating complex org-charts
• You have a well-rounded background steeped in integrated digital marketing with a proven ability to translate digital concepts to client solutions and effectively communicate ROI of digital investments
• You have a knack for articulating complex strategies to an audience with varying degrees of digital knowledge and a strong ability to understand and adapt your approach depending on a client’s preferences and personality
• You know how to commend a room no matter who is in it. You're at ease presenting and engaging with everyone - including having the tough conversations
• You are comfortable both leading and collaborating with cross-functional internal teams to strategize, pivot, and hit clients’ goals which starts with putting an emphasis on building trusted relationships with your account teams
• Although you do not directly manage folks, you know how to set an example as the account leader and provide coaching & feedback to level-up team members
• You hold yourself to high standards when it comes to attention to detail, impact-driven prioritization, and follow-through -- you rarely miss a beat
• You strike the perfect balance between confidence and humility in your professional interactions, being open minded to new ideas as well as bringing some of your own that drive our business forward
• When you hit a roadblock internally or externally, you demonstrate a solutions oriented approach to solve a problem and you’re highly comfortable operating in the “gray area” from time to time
• You take client retention and revenue growth for the clients you manage seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity

90 Day Goals

• Fully onboarded to your book of business, including a full understanding of your client’s business and goals
• You’ve started to make an impact on driving client performance and strategic direction, bringing new ways of thinking to the table
• You’ve started to build strong rapport and trusting relationships with clients and Seer teammates

This might not be the right role for you if

• Time-management, context-switching, and juggling multiple projects is quite challenging
• You do not want continued-learning and innovation to be an expectation
• Change management is difficult and you struggle with adapting to new tools and processes

Compensation & Benefits

• $93,000-$115,000/year - Your final offered compensation will be determined by your skills and experience
• Evaluation of comp at least once a year
• Benefit highlights

As a B-Corp Certified organization, we are committed to creating an inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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