Account Director, CE

Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 115 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
This position is hybrid, requiring in-office presence at the Berlin office 3 days per week.
The Opportunity:
PureSpectrum is seeking a proactive and dynamic Account Director to join our exceptional team for the Central Europe region in our Berlin office. As an Account Director, you will play a pivotal role in building and maintaining strong client relationships and delivering top-notch solutions to meet their research needs. This position offers an exciting opportunity to work with leading-edge technology, collaborate with a diverse team, working with key accounts and be part of a company that is transforming the market research industry.
Core Responsibilities:• Manage a portfolio of key clients within the region and (over)achieve targets with them, as well find upselling and strategic opportunities to develop them further.• Understand client goals and objectives, and develop strategic account plans to meet and exceed revenue targets.• Conduct Sample Marketplace demos as well as our 'Why PureSpectrum?' pitch presentations that cover all our services.• Conduct (and support) client sales pitches and prepare bids by running feasibility and providing sample sourcing, sampling and scripting advice.• Work with the Operations team to successfully deliver client projects, which includes handling project delivery escalations and communicating internally with our CS team.• Ensure your clients are satisfied with our delivery and price points so that you can grow your client accounts.• Serve as the key contact for clients, conducting regular calls/meetings (such as a project based review or QBR) to understand our customers' overall experience and satisfaction with PureSpectrum.• Learn and understand issues and challenges of customers' organizations and industry.• Respond to and resolve customer questions and issues, documenting all interactions in CRM systems (PipeDrive).• Build and maintain strong relationships with clients, serving as a trusted advisor and point of contact.• Prepare and deliver regular reports on account status, revenue forecasts, and performance metrics.• Collaborate with internal teams, including Product Development and Sales, to drive product enhancements and identify opportunities for business growth.• Stay up-to-date with industry trends and best practices, sharing knowledge within the team and for effective, best in class touchpoint management with your clients.• Support team members as required and share knowledge.
Requirements:• Bachelor's degree in business, marketing, or a related field.• At least 5-7 years of hands-on experience in market research, insights, or a client-facing role within the market research industry.• Demonstrated ability to build and maintain strong client relationships.• Self-motivated and ambitious personality.• Demonstrated track record of driving revenue growth and achieving sales targets and client satisfaction.• Strategic thinker with the ability to identify and capitalize on market opportunities.• Excellent communication in German and English and interpersonal skills, with the ability to build rapport and establish trust with clients.• Experience providing outstanding client care and support in a sampling, software or tech environment.• Familiarity with CRM/ tracking systems such as Pipedrive, Salesforce.com, ChurnZero, Zendesk and Jira.• Able to work with various departments, levels of management and levels of technical expertise.• Able to defuse critical client situations and take ownership as needed.• Strong organizational skills; able to prioritize tasks and issues.• Positive attitude and ability to work in a fast-paced environment• Good knowledge of market research tools and methodologies.• Proficiency in MS Office Suite.• DE time zone, to support your clients.• Willingness to travel (as needed for clients) mostly within Germany.
PureSpectrum Benefits:
We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New clients and projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionallyUnlimited PTO and sick time to ensure work-life balance. Team events and celebrations to foster a collaborative and fun work environment.
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.