Strategic Account Business Manager (Order Management)

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Job Title

Strategic Account Business Manager (Order Management)As the Strategic Account Business Manager, you will act as a key liaison between sales, production and supply chain to ensure customer demand fulfillment, reliable supply, and managing inventory. In this role, you will drive near-term solutions and longer-term strategy by developing and recommending process improvements to customer order fulfillment. Reporting to the Account Director, you will partner cross functionally with sales, product management, demand and supply planning to oversee CoorsTek’s ability to meet customers’ needs for order fulfillment and supply chain assurance and CoorsTek’s overall inventory strategy.

Roles & Responsibilities

• Manage and track customer forecasts and order receipts.

• Liaise with Planning to ensure demand fulfillment through monitoring and reporting on production status on critical orders and priority products.

• Downloads and reviews customer forecast on a regular basis (weekly) and reconciles against CoorsTek’s demand planning system (IBP). Informs key stakeholders of any discrepancies and provides recommendations for remediation.

• Update forecasts in a timely manner, consistent with the schedule published by the Commercial COE.

• Collaborate with Inside Sales (ISR) team globally to monitor quoting and booking status. Provides global summary to consolidate insights and drive decision making.

• Partner with Planning to ensure the constrained demand over a moving 12-month window is sufficient to meet customer forecasts. Identifies potential issues and gaps to the Account Director.

• Provide regular (weekly) updates on the status of orders and production to the Account Director.

• Provide regular (weekly) updates on the status of orders and production to the customer.

• Provide timely notifications to the Account Director and customer of any notable changes to CoorsTek’s production schedule.

• Understand the customer consigned inventory program strategy and objectives.

• Optimize the performance of the consigned inventory program through collaboration with the customer, Planning, and production facilities.

• Represent the company in the resolution of customer complaints that pertain to order fulfillment.

• Forecast customer demand by analyzing records of present and past sales.

• Coordinate requests for quotation activities to include cost and technical review with sales, production, and engineering personnel.

• Coordinates corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately and expeditiously, and assists with root cause identification.

• Manage both CoorsTek ERP systems and customer supplier portals to handle complex account matters related to customer demand and internal delivery coordination.

Job Requirements:

Education & Experience:

• Bachelor’s Degree or equivalent

• A technical degree and/or experience in the semiconductor industry is a plus.

• Minimum Five (5) years’ related experience in Order Management or Planning. Order Mangement highly preferred.

• Experience supporting strategic, key customers.

Functional/Technical Knowledge, Skills & Abilities:

• Experience managing inventory.

• Ability to review, analyze, and interpret changes in forecasts.

• Basic understanding of materials and product usage.

• Experience in Supplier Relationship Management.

• Understanding of customer and market dynamics and requirements.

• Negotiation skills and ability to develop interpersonal relationships.

• Moderate to advanced proficiency in Excel, including pivot tables, VLOOKUPs, graph creation, etc..

• Experience working with CRM systems.

• Familiarity with SAP and PowerBI is highly preferred

• Proven abilities in written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.

• Perform detailed analysis utilizing intermediate math skills.

• Must be able to work with a diverse variety of people from different cultures and backgrounds.

Position Specific Responsibilities:

• Preferred Locations: Bay Area, CA., Golden, CO., Hillsboro, OR.

• Other locations near a CoorsTek facility may be considered:

• Benton, Arkansas
• Grand Junction, Colorado
• East Granby, Connecticut
• Worcester, Massachusetts
• Milford, New Hampshire
• Oak Ridge, Tennessee

Travel: Will require travel to customer locations or CoorsTek facilities.

Target Hiring Range: The posted range is for the Bay Area region and may vary based on different regions.

Target Hiring Range

Annual Salary: USD 121,888.00 - USD 167,596.00

Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!