Account Associate

Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
This position is hybrid. Candidates must be able to commute to the London office 3 times a week.
The Opportunity:
PureSpectrum is seeking a motivated and detail-oriented Account Associate to join our team. As an Account Associate you will provide critical support to the Account Management team, ensuring exceptional client service and smooth operations (no experience required!). You'll report directly to the Strategic Client Director, gaining valuable mentorship. This entry-level role is perfect for a self-starter eager to learn and grow in a fast-paced environment.
Your Responsibilities:

• Assist the account management team in handling day-to-day client interactions and enquiries.
• Receive bid requests from prospects and clients and collaborate with internal teams to gather any further project requirements, ensuring accurate feasibility and costing via the Sample Marketplace platform so can prepare and send a proposal
• Once the project is won, coordinate and manage client project timelines and share the project details with Operations to ensure a smooth and timely delivery.
• Work with Sales to identify decision-makers through using LinkedIn (or other sources) so that they are inputting into the CRM platform (Pipedrive)
• Maintain accurate and up-to-date client records and documentation.
• Working with Operations monitor project progress, identify potential issues, and proactively communicate updates to client and PureSpectrum stakeholders.
• Assist in identifying opportunities for account growth and upselling additional services.
• Stay informed about industry trends and developments to provide informed recommendations to clients.

Requirements:

• Fluency in English is required; proficiency in Italian and French is preferred
• Bachelor's degree in Business, Marketing, or a related field.
• Prior experience in account management, customer service, or a client-facing role is preferred, but not required.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Detail-oriented mindset with strong analytical and problem-solving abilities.
• Proficiency in MS Office suite (Excel, PowerPoint, Word).
• Knowledge of market research principles and methodologies is a plus.
• Self-motivated team player with a positive attitude and willingness to learn.
• Ability to work in a fast-paced, deadline-driven environment.

PureSpectrum Benefits:

• We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.
• Unlimited PTO and sick time.
• Team events and celebrations. Employees enjoy smart casual dress and fun within a professional team environment.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.