Account Assistant, Coach International

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Account Assistant is responsible for supporting Director with growing the Coach International wholesale business. The ideal candidate will quickly gain a good understanding of the business and will be able to support key strategies and initiatives. The Account Assistant is organized, has strong attention to detail and takes initiative. This individual should have strong analytical acumen. They will be relied upon to build relationships internally to gain support and cooperation.
The successful individual will leverage their proficiency as an Account Assistant to...
Drive The Business

• Support the achievement of shipment and retail sales targets
• Follow through on key strategies and product category initiatives
• Collaborate with Sr. Account Associate on operational aspects of the business
• Responsible for ensuring receipt of sales data, loading all weekly sales data into the system
• Participate in regular monitoring of business results to support sales driving initiatives
• Support team with market week planning, logistics and seasonal line-sheet creation

Customer Service

• Establish strong working relationships with internal partners
• Support with order management execution, monitoring and tracking results
• Responsible for MD file updates and communicating MD suggestions to distributors
• Manage seasonal master SKU list creation and updates
• Own all digital asset communication to the distributors
• Regularly monitor and ensure accuracy and proper visibility of digital assortments

Cross-functional Partnership

• Build and maintain relationships with internal teams including merchandising, operations, marketing and field executives
• Support the field team with product information including on order reporting, delivery updates and reorder requests
• Document and organize all seasonal sales/planning files and collaboration tools for efficient access

The accomplished individual will possess...

• Account Management background
• Analytical skills
• Proficiency in Excel
• Retail math
• Superior organizational skills, ability to multi-task
• Initiative, high energy, strategic thinking and detail oriented
• Customer service experience
• Excellent communication skills

An outstanding professional will have...

• 1-2 years of buying or account management and/or relevant experience.
• Global and/or luxury brand experience a plus

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
Visit Coach at www.coach.com.
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Work Setup
BASE PAY RANGE $64,500.00 TO $70,000.00 Annually
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