AARK00328 - Senior Client Success Manager

About Us

Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary behavioral models. Our audience engagement platform includes a full-service agency team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC.

Role Overview

The Senior Customer Success Manager, Americas will work with our biggest advertisers in the region to understand their marketing challenges, coordinate internal efforts to deliver against those goals, and drive growth for both the customer and by extension, Aarki. This will include working with multiple internal teams (Analyst, Creative, Product, DS, and Engineering.) to ensure we are able to deliver against customer goals, and drive operational excellence. This role requires a strategic leader with a deep understanding of the AdTech ecosystem, strong leadership skills, and a proven track record of driving growth for customers and the business.

Role & Responsibilities

• Develop and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company.
• Understand customers' business objectives/ challenges and work collaboratively with internal teams to develop strategies for achieving customer’s goals through Aarki’s products and services.
• Deliver revenue goals for their region, work towards driving an increased share of customer wallet, and uplevel relationships with leaders at the customer organization. 
• Plan and deliver strategic QBRs, including growth strategies, and forward looking opportunities. 
• Work closely with Sales to onboard new customers efficiently, ensuring a smooth transition and providing guidance on our platform and tools.
• Monitor performance metrics, proactively identifying opportunities for optimization and growth. Develop and present comprehensive performance reports to customers, highlighting key metrics and results. Utilize data-driven insights to inform strategic decision-making and improve campaign outcomes.
• Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki’s resources.
• Share client wins and learnings with the rest of the org and create a pipeline for case studies.Funnel learnings and challenges to product and influence our roadmap to ensure we are able to fulfill customer needs 
• Stay informed about industry trends and best practices, sharing insights and recommendations with customers to help them stay ahead in the competitive gaming landscape.

Skills & Experience

• 5+ years of experience in customer success within the AdTech industry, with a solid understanding of the mobile ecosystem, both gaming and non-gaming business models, and the operation of demand-side platforms.
• Excellent customer relationship management skills, with the ability to build trust and influence key stakeholders.
• Strong analytical and problem-solving skills, using a data-driven approach to make informed decisions.
• Effective collaboration with internal teams, including AdOps, analysts, product, and engineering.
• Outstanding communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Proven ability to thrive in a fast-paced, dynamic environment while managing multiple priorities simultaneously.
• A builder’s mindset; this role goes beyond traditional customer success management, offering the opportunity to significantly grow the business. We’re looking for someone who is motivated by that challenge.
• Preferred: Bachelor’s degree in Marketing, Advertising, Business, or a related field.

The total compensation for this role is between $175,000 - $200,000
This salary range represents the anticipated low and high end of the base compensation for this position in California. Actual salary offers may vary based on a number of factors, including, but not limited to, the candidate's experience, qualifications, skills, and location. In addition to the base salary, this role may be eligible for bonuses, incentives, and a comprehensive benefits package.