Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Roche's strategy focuses on delivering a superior customer experience through exceptional omnichannel engagement, maximising enterprise data, analytics, and a robust tech backbone. The role of a Business Technology Value Realisation Lead includes ensuring the success, adoption, and value realisation of key data, analytics, and technology programs. This position requires strong negotiation skills and business partnering to represent both the affiliates and core operational methods. As an experienced account manager, you will collaborate with affiliates, global product owners, and the wider business across multiple regions to meet business needs with Roche's enterprise technology suite. You will define solution requirements, provide a comprehensive view of the enterprise ecosystem, and ensure alignment with customer and Roche needs, impacting customer and end-user experiences.
“Roche - we advance science so that we all have more time with the people we love”
The Opportunity
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Act as the main point of contact for Roche affiliate Network Squads during their journey to deploy and realize value from the enterprise data, tech, and analytics suite, supporting them in understanding the value proposition and possibilities in their local context.
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Identify, orchestrate, and lead all aspects of the execution of key activities required for the success of the suite of products and services in the affiliate/networks.
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Drive proactive partnerships with IT/Informatics across domains to ensure streamlined deployment services to the affiliate, including local configurations, data migration, local app integrations, architecture services, and data and analytics services.
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Actively participate in Network Squads and drive community forums to identify and lead new and existing demand needs, with a specific focus on the portfolio.
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Implement the general framework and guidelines to qualify, triage, and prioritize needs from product owners, feeding the continuous improvement and advancement of capabilities.
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Bring together partner feedback with an enterprise-wide perspective, incorporate it into further implementation plans, and contribute to the prioritization of capabilities to help Roche affiliates progress their omnichannel maturity journeys.
Who you are:
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Experience leading programs or transformational efforts in the go-to-market domain and evolving organizational approaches.
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Strategic agility, enterprise mindset, and good communication skills.
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Passion for innovative science and redefining digital customer engagement with innovative technology, market insights, and analytics.
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Expertise in digital customer engagement, with solid understanding of systems and technology supporting digital customer experiences.
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High level of cross-organizational collaboration and the ability to translate technology topics into business language.
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Bachelor’s degree in Business or Marketing.
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Successful track record in driving product management or digital customer experience and insights, technology-driven transformation on affiliate and global scale
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche`s largest sites. Read more.
Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.
We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
