746 - Systems Support Specialist

We need an English-fluent Systems Support Specialist, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Manages and oversees database for both film and F&B catalog and coordinates with technology, operational, and marketing leadership on design, implementation, and maintenance of product, pricing, and inventory specifics for each.
• Performs periodic maintenance on cinema POS systems, projection equipment, digital signage, sound systems, and servers. This includes daily TMS checks and leadership in managing content and key distribution to all locations.
• Deploys software, hardware, AV, and networking equipment on an as-needed basis.
• Provides basic training to theater managers or new technicians to facilitate troubleshooting and maintenance.
• Collaborates and receives direction from technology leadership to support theaters and technology infrastructure and ensure IT systems, Networks, and Telecom services are following established methodology and quality standards.
• Provides remote, and on-site, subject matter expertise to the theater management team, and Operations Management in the diagnosis and resolution of critical hardware and software issues.
• Provides primary on-call support during after-hours and weekends for 1 week per month.
• Maintain an extensive understanding of the cinema industry’s business operation to support our theaters and maintain our POS solution effectively and efficiently.
• Completes all requests for reports, information, and administrative tasks for the department and/or company.
• Other duties as assigned by the company as needed.

Requirements:

• Bachelor of Science in a computer/technology-related field preferred or equivalent relevant experience.
• 2+  years of experience in technical support for a mid-size organization with a technical degree preferred.
• Experience in Networking, Windows & Microsoft 365 Support, along with hardware installation.
• Experience in troubleshooting network issues, network testing, tracing, and high-level ability to troubleshoot, service, and repair equipment.
• Familiarity with Point of Sale software (specifically Vista and Toast) is a plus.
• 2+ years of projection experience is preferred.
• Effective Written and Verbal Communication Skills.
• Detail-oriented and ability to follow established protocols and processes.
• Ability to write and understand basic SQL queries.
• Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated.
• Service-oriented disposition with a willingness to go the ‘extra mile’ to connect and coordinate with internal experts and third-party vendors in support of a resolution of the issue for the end user.