IT Specialist in AV and Meeting Rooms (on-site Galway)

Job Description:

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Job Title: IT Specialist in AV and Meeting Rooms

This role offers a fantastic opportunity to join a unique team that is committed to diversity, equity, and inclusion while developing skills in project management, operational management, and other areas of IT.

Role Summary: The IT Specialist in AV and Meeting Rooms will be responsible for providing 2nd Level Onsite IT Support, focusing on Audio Visual Innovations, Meeting Room Technologies, and Event Production. This role is vital to operational support, planning infrastructure changes, and developing business process improvements for our support organization. The role encompasses all areas of IT, with a particular emphasis on AV standards, meeting rooms, and events.

Key Responsibilities:

• Provide AV & event support, including planning and implementation.
• Maintain and manage meeting room technologies.
• Produce and maintain comprehensive IT documentation.
• Collaborate with 3rd level technical teams for robust solutions.
• Drive process improvements using new technologies and automation.
• Manage local IT infrastructure, including telephony and disaster recovery planning.
• Contribute to the management and maintenance of meeting room equipment to maintain the business' core meeting room portfolio.
• Knowledge transfer to team members and the business.
• Event production and support business/LOB events.
• Build action plans to improve experience, processes, and product innovation.
• Foster collaborative relationships with other functions across the company and 3rd party vendors.
• Monitor effectiveness of vendors, support procedures & escalate issues.
• Provide a stable IT environment to the local business to ensure business continuity of IT services.

What You’ll Need:

• At least 3 years of relevant experience in the 2nd level IT support role, technical customer support, or technical implementation roles.
• Experience with IT asset management systems and a strong competence with various job-relevant tools & processes.
• Proven ability to work independently and collaboratively to lead and drive successful implementation/adoption of IT services.
• Strong project management skills and understanding of agile methodologies.
• Technical leadership experience including excellent customer focus and communication skills.
• Strong computing skills, oriented towards Windows, MacOS, iOS, Android, SharePoint, and the Office 365 power suite.
• General IT knowledge on different technical areas with a high degree of technical aptitude and troubleshooting skills.

Why Join Us:

• Enhance your skills in project management and IT operations.
• Contribute to diverse, innovative projects.
• Work in a supportive, inclusive environment.

Enjoy benefits such as a subsidized canteen, onsite gym, and free parking.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.