Job Objective:
The Senior Systems Administrator at Harvest Midstream Company is a multifaceted role that encompasses the administration, support, and management of Microsoft Office 365 services, Azure environments, and cloud base Entra and server infrastructure. This position requires a comprehensive understanding of cloud and on-premise systems, focusing on ensuring high availability, security, and efficiency of these services. The ideal candidate will play a crucial role in optimizing our company's IT infrastructure, enhancing communication, collaboration, and overall IT operations.
Essential Job Responsibilities:
Office 365 Management and Configuration:
- Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Manage user licenses and subscriptions, and oversee the deployment of Office 365 updates and patches.
Security and Compliance:
- Implement and monitor security measures for the protection of Office 365 services, including MFA and related security implementations.
- Ensure compliance with data governance and retention policies.
Active Directory and Server Management:
- Oversee on-premise Active Directory, ensuring proper configuration, security, and synchronization with Azure AD.
- Manage and maintain on-premise servers, including file, print, and application servers, ensuring their reliability and performance.
Collaboration and Communication Tools Optimization:
- Enhance and streamline collaboration tools to improve company-wide communication and productivity.
- Provide solutions for integration with other enterprise tools and services.
User Support and Training:
- Offer detailed-level technical support for Office 365 issues and queries across multiple domains and tenants.
- Develop and provide training materials and user guides for end-users.
- Support VIP users with O365 related issues.
Performance Monitoring and Reporting:
- Regularly monitor and analyze Office 365 service performances.
- Generate reports on usage and provide insights for improvements and cost reductions.
Project Management and Collaboration:
- Collaborate with other functional IT teams for cross-functional projects and initiatives.
- Manage Office 365-related projects, from inception to completion.
Other Job Responsibilities:
- Assists the IT Systems Administration Manager in development of standard operating procedures.
- Travel: Requires travel to Harvest field and office locations approximately 25% of the time.
- Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
- Maintains employee confidence and protects operations by keeping information confidential.
- Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
- Communicates effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
- Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.
- Supports company vision and mission.
- Adheres to established work schedule, attendance standards and is punctual to work and meetings.
- Other duties as assigned by management.
Qualifications:
- In-depth knowledge of Office 365 applications, including advanced features and capabilities.
- Strong understanding of Office 365 security and compliance capabilities.
- Experience with PowerShell scripting for Office 365 automation.
- Proven ability to troubleshoot complex Office 365 issues.
- Ability to conduct and direct research into IT issues and products.
- Highly self-motivated and directed, with keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal, written, and oral communication skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Strong customer service orientation.
- Strong problem solving and communication skills required.
- Experience running and maintaining a 24x7 production environment.
Education Requirements:
- Bachelor’s Degree in Information Technology related field plus five (5) years of experience as a System Administrator or in an IT role with the same or similar job responsibilities.
OR
- Associate Degree in Information Technology related field plus seven (7) years of experience as a System Administrator or in an IT role with the same or similar job responsibilities.
OR
- Ten (10) years of experience as a System Administrator or in an IT role with the same or similar job responsibilities.
Certifications, Licenses, Registrations:
Preferred Certifications:
- Microsoft Certified: Microsoft 365 Certified Enterprise Administrator Expert
- Microsoft Certified: Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft Certified: Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Microsoft 365 Certified: Security Administrator Associate
Top Skills
What We Do
Harvest Midstream is a privately-held midstream company services provider headquartered in Houston, Texas with assets in Alaska, Louisiana, New Mexico, Ohio, Pennsylvania and Texas. Harvest transports and processes oil, natural gas and natural gas liquids across the United States.
The remarkable growth of Harvest since 2002 is a direct result of the hard work and dedication of over 400 employees who are intensely focused on safety, operational excellence and the highest levels of service to our customers. Our company values govern how we run our business, how we treat our fellow employees and how we serve our customers. At Harvest, we are focused on developing and maintaining long-term business relationships through customer service and agility in every business interaction.
