2025 Summer Intern - Customer Success

Come for the culture, grow your career, and enjoy the journey.

The PROS Summer Internship Program is a 10-week paid internship designed to provide challenging, hands-on work experience. You will be assigned both individual and team projects that will make a direct impact on the company. This will further develop your ability to problem solve and communicate. In addition, interns will be provided with ample learning opportunities, interaction with business leaders and engaging intern events. You will receive a mentor that provides frequent feedback on projects while helping you to build technical, analytical and leadership skills.

When you join PROS, you’re joining a community of people who genuinely care – about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We are looking for students who are driven, passionate, and open to a brand-new learning experience. Come and grow with PROS!

A Day in the Life of a Customer Success Intern – About the role:

• You will support the team in various tasks aimed at improving customer engagement, enhancing internal processes, and ensuring seamless communication.
• Create templates and presentations related to PROS Customer Success framework
• Work closely with Customer Success Managers to ensure the accuracy and completeness of data.
• Help update and maintain accurate customer segmentation records and contact lists.

Required Qualifications – About you:

• Currently pursuing a degree in Business, Marketing, Communications, or a related field.
• Strong proficiency in Excel for data tracking and reporting.
• Excellent PowerPoint skills, with an ability to create professional and engaging templates.
• Detail-oriented with strong organizational skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate with a team.
• Eagerness to learn about Customer Success and its best practices.

Highly Preferred Qualifications

• Experience with Gainsight or other Customer Success platforms is a plus but not required.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.