2025 Summer Intern - Customer Success

Posted Yesterday
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Hiring Remotely in USA
Remote
Internship
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
Workiva is the world's leading cloud platform for transparent reporting.
The Role
The Customer Success Intern will support the team by creating and implementing customer documents using Wdesk, collaborating with cross-functional teams, applying XBRL tagging to financial statements, and ensuring accuracy before deadlines while also providing exceptional customer service.
Summary Generated by Built In

When can you expect to hear back?
We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us! 

  • All postings close: February 21st, 2025 

  • Interviews: Early to Mid March

  • Offers: By end of March

2025 Start Dates:
This position has opportunities to start in the Summer. Please see our start date below and let us know your availability.

  • Summer Internships: Monday, May 19, 2025 (40/hours per week max)

The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. This person will create, implement, and tag customer documents using Wdesk to meet their document setup needs.

What You’ll Do

  • Create and implement customer documents using industry leading software

  • Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance

  • Apply XBRL tagging information to financial statements and statement footnotes

  • Tie-out of XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline

  • Provide exceptional customer service to internal and external customers

What You'll Need
Minimum Qualifications

  • Must be currently enrolled in a degree-seeking program, preferably in business or similar program

Preferred Qualifications

  • Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs

  • Professional, outgoing, energetic personality with excellent interpersonal skills

  • Ability to work independently and take initiative

  • Attention to detail and follow-through are required

  • Must be technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc.

Travel Requirements and Working Conditions

  • Minimal travel

  • Reliable internet access for any period of time working remotely, not in a Workiva office

  • Must be authorized to work in the United States and not require sponsorship now or in the future

How You’ll Be Rewarded

✅ Salary range in the US: $21.00 - $21.00

✅ 401(k) participation and match

✅ Paid sick leave

✅ A unique opportunity to further your learning experience through additional internship seasons

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

What the Team is Saying

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The Company
HQ: Ames, IA
2,800 Employees
Remote Workplace
Year Founded: 2008

What We Do

Workiva simplifies complex work for thousands of organizations around the world, including 85% of the Fortune 500®. Our cloud technology, the Workiva platform, is a fit-for-purpose, connected reporting and compliance platform that enables our customers to streamline processes, connect data and teams, and ensure consistency—all within a controlled, secure, audit-ready platform. Workiva customers connect critical business data directly from source systems to our cloud platform, seamlessly enabling collaboration and deep integration into existing workstreams. The Workiva platform provides unparalleled trust, transparency, and assurance for all stakeholders. That’s why thousands of enterprises across 170 countries use the Workiva platform.

Why Work With Us

Our mission at Workiva—powering transparent reporting for a better world—is driven by company values and principles. They inspire and guide what we do—from how we build our software to how we treat our employees. Here you have the freedom and resources you need—backed by a culture of collaboration and diverse thought—to keep breaking new ground.

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Employees work remotely.

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