Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Adobe Digital Small Business GTM team is seeking a summer intern to take on an exciting project focused on generating actionable recommendations to significantly improve customer engagement, increase LTV and drive retention.
Digital small business is a $1.6B Book of Business that covers the entire portfolio of product offerings for teams such as creative cloud all apps, photoshop, premier pro and illustrator. This is a key growth area for adobe with a large and growing small business customer base.
In this role, you will explore the customer challenges by analyzing the post-purchase customer experience including onboarding, seat deployment, active use among small business customers. You will collaborate with cross-functional business partners to Identify opportunities for improvement and deliver actionable recommendations that drive higher customer engagement, greater value realization and improved retention.
What You’ll Do
- Deeply understand the E2E customer journeys from on boarding to active use and contract management via seat additions value expansion add-ons; identify areas of improvement.
- Partner with cross functional teams such as Product Marketing, Growth Marketing, Commerce, Analytic & Insights to identify areas of opportunity to drive material improvements in customer engagement.
- Identify relevant use cases and leverage best practices from industry leaders to build strategies/initiatives that lead to improved retention rates and account expansion.
- Work closely with the Analytics team to understand funnel performance to identify and apply recommendations.
What You’ll Need to Succeed
- Currently enrolled in a full-time MBA program and graduating between December 2025 – June 2026.
- Strong communication skills, both written and verbal.
- Strong strategic and critical thinking skills.
- Ability to analyze and understand customer segmentation and customer needs.
- Comfortable leveraging data to draw insights and identify gaps/opportunities.
- Ability and willingness to collaborate cross-functionally.
- Experience with project management and/or managing complex projects with multiple stakeholders.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $37.00 -- $50.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
What We Do
When you join Adobe Life in Austin, you’ll immerse yourself into a world of cutting-edge technology, exceptional colleagues and meaningful work that touches millions of people everywhere.
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
Why Work With Us
Adobe Austin embodies the culture of the Austin neighborhood around it which is diverse, enterprising and innovative.
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