ALTEN supports its customers’ development strategies in the areas of innovation, R&D and technological information systems.
Created more than 36 years ago and based in 30 countries, the Group has established itself as a world leader in Engineering and IT Services.
We work with key actors in the Aeronautics & Space, Defence & Naval, Security, Automotive, Rail, Energy, Life Sciences, Finance, Retail, Telecommunications and Services sectors.
With a financial turnover of more than 4.07 billion euros in 2023 and we currently have more than 58 000 employees all over the world.
We are looking for your talent to be part of a great challenge of multi projects administration in the area of aftersales. Your main mission will be to supervize various aftersales projects for premium automotive brand. If your are interested to be part of a great team, your are welcome to share us your application.
The main activities are the following:
- Define mid-term roadmap in dealer technical support strategy
- Formalize technical support processes
- Liaise with Global Business Units to gather existing processes
- Benchmark processes in other NAM regions and within partner organizations
- Align processes and support deployment and transition period
- Challenge current technical performance
- In line with mid-term customer and dealer satisfaction objectives, define technical support performance objectives
- Manage various projects of improvement for aftersales area,(battery management, technical training improvement etc.)
- Liaise with suppliers
- Unify Service Level Agreements and Key Performance Indicators
- Define scope of activities, key performance indicators and minimum requirements
The job might be for you if you have the following skills:
- Engineering master degree or similar
- Strong project management skills
- Sucessfull experience in technical aftersales area
- Experience in technical or customer support centers is an advantage
- Experience in automotive industry is an advantage
- Keen to work in a Multicultural and cross-functional environment
-Excellent written and oral English skills. Ability to communicate transparently and efficientlyin all working environments
-Strong interpersonal and communication skills
-Autonomous and Proactive
-Open-minded and innovative
Welcome Home!
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus
What We Do
We are a consulting firm specialized in the management of engineering projects globally for the automotive, aeronautical, IT, energy, among many sectors. Design, development and programming are the most requested services by the majority of our clients
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