The Product Associate at Zola will support product development, ensuring stakeholder alignment and project organization, while contributing to product initiatives and analyzing performance metrics to enhance the customer experience.

As a Customer Support Representative at Zola, you will assist engaged couples and wedding guests with their wedding planning needs by providing excellent customer service and support. You will handle a high volume of calls, de-escalate customer issues, educate users on product features, and collaboratively seek solutions to improve customer experience.