ZEDEDA
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The Sr. Manager of SRE Operations at ZEDEDA is responsible for ensuring the availability and performance of the SaaS platform while leading a team to implement effective monitoring, disaster recovery, and incident management. This hands-on role includes project management, escalation management, and fostering customer success through proactive support and team leadership.
Seeking an experienced Technical Content Writer to create and manage technical content for a diverse audience. Responsibilities include producing guides, manuals, white papers, case studies, and collaborating with cross-functional teams. Requirements include 5+ years of technical writing experience, proficiency in Python, Git, GitHub, and experience with Zendesk, Jira, Confluence, and design tools.
The Senior Customer Engineer will support technical end-users by certifying EVE Hardware and marketplace apps, managing complex Proof of Concept (PoC) support, and validating technical documentation. This role requires excellent troubleshooting, project management, and communication skills while working with hardware appliances and Linux systems.
The Executive Assistant and Office Manager role includes providing administrative support to executives, managing office operations, organizing company events, maintaining confidential records, and enhancing communication between stakeholders.
The Principal Customer Success Manager will lead the onboarding, adoption, renewal, and expansion experiences for ZEDEDA's strategic customers, ensuring contract renewals, driving product adoption, and acting as a trusted advisor in edge computing strategies. They will establish strong partnerships with customer stakeholders and address any challenges effectively, advocating for the customer's needs within the company.
The Senior Manager EVE SW is responsible for designing, developing, and testing ZEDEDA's contributions to the EVE-OS project, leading software engineering teams, promoting open source collaboration, and ensuring high-quality product delivery while cultivating a productive team culture.
Lead and mentor the Technical Marketing Engineer team, providing technical insights and support for product demonstrations, marketing campaigns, and product enhancements. Collaborate with various teams to ensure successful integration of edge computing solutions and drive market growth and partnerships.
Join ZEDEDA as a Software Development Engineer (Cloud Technology) to design and develop microservices for the ZEDEDA Edge Virtualization Controller. Collaborate with device and cloud developers to enhance distributed infrastructure and ensure quick turnaround for cloud services.
The Sr. Customer Support Engineer for Deployments will be responsible for delivering smooth and efficient deployments for Fortune 500 customers, managing complex technical challenges, and ensuring customer satisfaction through excellent troubleshooting and documentation. Strong cross-functional coordination and communication are key aspects of the role.
As the Sr. Manager of SRE Operations, you will ensure the reliability of our SaaS platform, manage the SRE team, oversee incident resolution, and implement disaster recovery processes while maintaining customer satisfaction. You will lead improvements in platform operations, support on-call responsibilities, and report performance metrics to executive management.