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As a Technical Support Specialist at Yext, you will provide comprehensive post-implementation support to diverse enterprise clients, troubleshoot technical issues, ensure adherence to service level agreements, and contribute to product improvements. You'll become a subject matter expert, mentor junior team members, and work cross-functionally to enhance client experiences and operational efficiency.
The Associate Product Delivery Operations Analyst at Yext will collaborate with various teams to assist in product delivery processes for the Listings product, ensuring clients receive optimal value. Responsibilities include utilizing Excel and Google Sheets for data comparison, resolving issues, managing requests, documenting processes, and providing product feedback.
The role involves managing Zuora Billing as the primary system admin, providing support, designing configurations, and maintaining system functionality. The candidate will collaborate with stakeholders to optimize business operations and support Zuora Billing modules, ensuring compliance and effective change management.