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The Customer Experience Specialist at Xero provides support to small business owners, bookkeepers, and accountants by answering queries and ensuring customer satisfaction through effective communication. They manage inquiries using Salesforce, participate in proactive call campaigns, and work towards achieving quality and productivity targets while staying updated on company changes.
The Customer Experience Specialist at Xero supports small business owners, bookkeepers, and accountants by providing assistance and guidance regarding Xero's platform. Responsibilities include responding to customer queries, managing cases via Salesforce, executing proactive outreach, and ensuring a quality customer experience. Adaptability and collaboration with other teams are crucial for success.
In this Senior Data Analyst role, you will analyze revenue data to provide insights essential for decision-making in Xero’s finance team. Responsibilities include sourcing data using SQL, developing analytics models, collaborating with data teams, and reporting on key SaaS metrics to enhance revenue understanding.